Partial red cast flash on video footage?

[jokiin]

Why two months to repair/swap a part?

slow boat to Korea and back I guess

 

[Harsh]

Seems more like a deterrence to having stuff coming back. And looks like it's working.

At the prices BV and TW charge, these can't be considered disposable. Such pricing demands inclusion of locally available support, shouldn't have to send everything back to Korea.

 

[Nigel]

you're still part of the EU at the moment? EU rules are two year warranty, they offer those here through some channels with 5 year warranty, bit rude fobbing you off after only 18 months when it's clearly a hardware fault

UK actually has 6 years, however after 6 months it is necessary for the owner to show that the fault is due to poor manufacture and has not been caused by the user, for example by exceeding the temperature specification. I think in this case it would be difficult to obtain free repair if the supplier didn't want to cooperate.

 

[jokiin]

they like to fob people off once they're outside of 12 months, don't exactly stand behind their product

 

[Nigel]

they like to fob people off once they're outside of 12 months, don't exactly stand behind their product

Since the manufacturer has apparently identified the fault as a faulty sensor it would be worth asking why it is not covered by warranty and pointing out that the claim is well within the UK's 6 year limit for warranty claims on faulty manufacture. Dashcams should have no issue with UK weather so a claim that you have overheated it would be hard to justify.

"was informed it was a faulty sensor and needs to be returned back to the factory"

If they still refuse a free repair, clearly you should choose a different manufacturer for the next purchase.

 

[Estoril Sport]

you're still part of the EU at the moment? EU rules are two year warranty, they offer those here through some channels with 5 year warranty, bit rude fobbing you off after only 18 months when it's clearly a hardware fault

Yes the UK is still in the EU, however the warranty in the UK is only one year, as quoted in the User manual. The UK distributor also confirmed this is well. The faulty camera has to go back to the factory for repair. The reason for the long period of repair is apparently the UK distributor sends the faulty units in batches to save there costs sending them to the factory. Just looking at the date of the fault 1st appeared is was on the 13 month! so the warranty had just expired

 

[jokiin]

Yes the UK is still in the EU, however the warranty in the UK is only one year, as quoted in the User manual. The UK distributor also confirmed this is well.

don't know about the UK but in Australia (which mostly follows UK laws) the supplier can't override basic consumer protection laws and make a shorter warranty, not sure what government office you have there (here it's called the Department of Fair Trading) but I'd be surprised if you don't have something similar there which can help you to mediate with the supplier, @Nigel might know, he's pretty well versed on rules and regs in the UK

 

[Nigel]

It is 6 years in UK, except Scotland which is 5 years,
Legal summary here: https://europa.eu/youreurope/citize...uarantees-returns/united-kingdom/index_en.htm
Citizens Advice guide here: https://www.citizensadvice.org.uk/c...purchase/claim-using-a-warranty-or-guarantee/

After 6 months you do legally need to be able to prove it is not your fault that it broke, but they do seem to have admitted it was a faulty product, so worth trying to exercise your rights, but maybe not worth investing any cash in doing so. Not sure if you would win in the small claims court or not, probably would since it wouldn't be worth their effort in defending it when there is a definite chance of them losing.

(Your 1 year from the manufacturer means that you don't need to prove it was their fault until after 1 year, it is an extension to your basic rights, it does not override the 6 years.)

Only 1 month left in the EU now, but on most of these things the UK has better citizens rights than the EU basic, so leaving will not make any difference.