Poor customer relations

[don2650]

About 5 months after I purchased my LS460W dash cam I discovered it was not overwriting data. I contacted DOD, replaced the chip as instructed the problem remained. After a cross-in-the-mail with an RMA and my returning the unit to them I have heard absolutely nothing in spite of numerous emails, phone calls and a complaint filed with the Buffalo, NY Better Business Bureau which was completely ignored. I have neither a camera nor any satisfaction from DOD after nearly a year.
Buyer beware!!!

 

[kamkar]

Thats too bad.
Customer care and service are really the last frontier to use a Trekkie expression, just too bad most companies dont see this.

 

[jokiin]

DOD as a company has been in a bit of disarray recently, the owner of the company died earlier this year, not sure who is running it now but they don't seem to have things together as yet

 

[DashOto]

DOD as a company has been in a bit of disarray recently, the owner of the company died earlier this year, not sure who is running it now but they don't seem to have things together as yet

Oh shoot
Wasn't aware of that.