Poor (IMO) Video Quality - is it just me?

[Arizona User]

Is the attached frame typical of the SG video quality, or is there something I need to change/adjust?
I've had the unit for just over a year, and am happy with it except for the video quality.
Its serial number begins with B155 so I believe it is a V2.
I'm in Phoenix, AZ so it's almost always recording in sunshine (300+ days per year).
I do not have a CPL filter on it.
I took the frame from a segment of video as I don't know how to get the video attached to the post. If someone would like to upload it, I can email them a copy of the 20 MB file (via YouSendIt). It's of video of an ever so slightly inebriated driver side-swiping another vehicle. I could have used the license plate number but can't read it from the video.
Any help/suggestions/comments will be appreciated.

 

[kamkar]

Look a bit soft to me, i think the focus might have shifted on you.

How long have you had the camera ?

 

[jokiin]

focus might be out, hard to tell from that single screenshot, I'll get @Street Guardian USA to follow up with you about some testing we'll need to be able to judge if it is or not, if it's off we'll have it replaced for you

 

[Street Guardian USA]

@Arizona User please email or private message me the video along with your original order number and shipping address.

 

[Arizona User]

Just emailed you both the video and original purchase receipt.
It was through you (Pier 28) back in May of 2016 (not as long ago as I thought).
I emailed to your old Pier 28 email address as I still had that.
I trust that one still works.

(PS: thanks jokiin)

 

[Street Guardian USA]

My old pier28 address forwards to streetguardianusa
(Received)

I tried to reply but your custom domain has SPF record errors so it bounced. I will reply from a different email that doesn't have SPF enabled.

 

[Arizona User]

The first post in this thread was on Friday, and today (Monday), I received a replacement unit (which does have a sharper picture).
That's pretty darn quick service !
Street Guardian definitely know how to treat their customers.
I never rec'd that sort of timely, attentive service for any of the other three dashcam brands I've tried.

 

[daniel_bel]

Yeah, sometimes you need to be patient, when there's a week-end in the traject it's always a little slow... Nice to hear you survived.