Hello all - Having a few reliability issues I'm hoping someone can give advice on.
I'm using the 512GW with the attached rear cam for the past 4 months.
Originally when I only had the front cam it was working 'OK' - not amazing (battery life is poor, sometimes it won't automatically start recording) but it was pretty reliable.
Since I attached the rear cam, I'm having serious reliability issues which has been very frustrating. Every single morning, the cam is dead when I get in the car. This could be after recording only 3-5 events, some of which only 10 seconds long. I notice that a lot of the time I cannot play the last videos, because they have become corrupted when the battery died.
I start the car and we can have 1 of 4 situations.
I must also mention that sometimes it will work as normal but some time into my journey it will just stop recording where I have to press record again when I notice. This does not happen too often but have experienced it at least 5-10 times.
I have been checking the support page every single week hoping for a firmware fix for some of the above issues, but there have been no releases for at least those past 4 months. Is there anybody actively working on these bugs? Or are these all related to a hardware limitation (perhaps it can't handle the rear cam).
Would there even be a possibility to return both cams (still have original boxes) for refund, since this setup is not working for me.
Facts are:
Thank you!
I'm using the 512GW with the attached rear cam for the past 4 months.
Originally when I only had the front cam it was working 'OK' - not amazing (battery life is poor, sometimes it won't automatically start recording) but it was pretty reliable.
Since I attached the rear cam, I'm having serious reliability issues which has been very frustrating. Every single morning, the cam is dead when I get in the car. This could be after recording only 3-5 events, some of which only 10 seconds long. I notice that a lot of the time I cannot play the last videos, because they have become corrupted when the battery died.
I start the car and we can have 1 of 4 situations.
- I'll start driving and later realise that the screen is frozen on the picture from where I left home. I can't power off, even when I disconnect it from mount / rear cam. I need to press the tiny reset button and it will come back alive as normal. (20% of time)
- I'll start driving and later realise that the cam is ON but NOT recording. It's showing a live view on the screen but no recording. I can hit record and it will be fine. (20%)
- The front cam will record without any issues but the rear cam remains stuck at the picture from where I left home. (10%)
- It will work as normal. (50% of time)
I must also mention that sometimes it will work as normal but some time into my journey it will just stop recording where I have to press record again when I notice. This does not happen too often but have experienced it at least 5-10 times.
I have been checking the support page every single week hoping for a firmware fix for some of the above issues, but there have been no releases for at least those past 4 months. Is there anybody actively working on these bugs? Or are these all related to a hardware limitation (perhaps it can't handle the rear cam).
Would there even be a possibility to return both cams (still have original boxes) for refund, since this setup is not working for me.
Facts are:
- Running latest fw (22.5).
- Parking mode ON, G-Sensor Medium.
- Drive 15 - 20 hours per week.
- The mount is connected to the cigarette lighter which is only powered when the ignition is ON.
- Using 120GB SanDisk Extreme SD card. Have also used with 64GB SanDisk Ultra card, same issues. Have formatted / overwritten card, same issues.
- The battery indicator will show a full charge after 15-30 mins of driving.
- I do plug it in via USB from time to time, probably monthly.
- I also format on the cam maybe twice per month.
Thank you!