Problems with my 612GW

Huey_57

New Member
Joined
Jul 28, 2018
Messages
2
Reaction score
1
Country
United Kingdom
Hi All,

Today I have decided to send my 612GW back to the supplier and I am debating with myself whether or not to buy another. Why did I send it back? Two reasons really. The first is that during this hot weather I have noticed a reluctance for the camera to power up and quite often I have found that no recording has been made for quite a bit of my journey. The second is that I don't think the resolution at night is all that great, particularly when it comes to reading number plates. Any one else had similar issues? Thanks, Kevin
 

Paul Iddon

Well-Known Member
Joined
Apr 5, 2016
Messages
891
Reaction score
586
Location
Preston
Country
United Kingdom
Dash Cam
NB 522GW, NB 612GW, Viofo 119 Pro, A129 Duo, A129 Pro Duo 4K
My 612GW (the first to be available to anyone in the UK) has worked since day one.

The night vision does suffer a little because the sensor cannot gather enough light using 4k pixels. However, on nice days (especially in good light) it is brilliant and looks even more brilliant when watched back on a 4K television screen.
 
OP
H

Huey_57

New Member
Joined
Jul 28, 2018
Messages
2
Reaction score
1
Country
United Kingdom
I have taken the plunge and ordered a replacement 612GW
 

M8TJT

Well-Known Member
Joined
Feb 14, 2018
Messages
1,052
Reaction score
504
Location
Bexhill, East Sussex
Country
United Kingdom
Dash Cam
Blackvue 550 2CH, 2x750 2CH & Nextbase 312GW
Hope that you have better luck with the replacement.
 

qualeboy

New Member
Joined
Jul 14, 2018
Messages
5
Reaction score
0
Country
United Kingdom
I am having similar problem were the camera locks up after about 1 1/2 hours. It looks like it is still recording on the screen, but the time stamp freezes and does not record, needs to be reset each time. Sounds similar. Let me know how you get on as this is my second camera with same problem. Either a dodgy batch or software update has gone out, or these cameras aren't fit for purpose.
 

Twitchyboy

New Member
Joined
Jan 4, 2019
Messages
15
Reaction score
0
Country
United Kingdom
That shouldn't be happening @qualeboy pop an email over to support@nextbase.co.uk so we can assist.

@Huey_57 definitely faulty - really sorry that happened especially so soon. The good news is it won't happen with the replacement, get in touch if you need us on 02920 866 429 or support@nextbase.co.uk.
Hi
You state that this guy would not have the same problem with the replacement???, why is this were the original batch faulty and now this error has been rectified the new batch are working as they should with no overheating , crashing, freezing and needs to be constantly reset!!!!
 

jokiin

Well-Known Member
Manufacturer
Joined
Jan 27, 2013
Messages
47,217
Reaction score
25,784
Location
Sydney, Australia ~ Shenzhen, China
Country
Australia
Dash Cam
Too many ¯\_(ツ)_/¯
Hi
You state that this guy would not have the same problem with the replacement???, why is this were the original batch faulty and now this error has been rectified the new batch are working as they should with no overheating , crashing, freezing and needs to be constantly reset!!!!
perhaps they'll pretest the replacement so they know it's ok
 

Paul Iddon

Well-Known Member
Joined
Apr 5, 2016
Messages
891
Reaction score
586
Location
Preston
Country
United Kingdom
Dash Cam
NB 522GW, NB 612GW, Viofo 119 Pro, A129 Duo, A129 Pro Duo 4K
I had mine for well over a year. Reset it just 3 times in all that time.
 

Paul Iddon

Well-Known Member
Joined
Apr 5, 2016
Messages
891
Reaction score
586
Location
Preston
Country
United Kingdom
Dash Cam
NB 522GW, NB 612GW, Viofo 119 Pro, A129 Duo, A129 Pro Duo 4K
Mine was the first to be used by a member of the public. I was lucky to be the first. But I love it.
 

Twitchyboy

New Member
Joined
Jan 4, 2019
Messages
15
Reaction score
0
Country
United Kingdom
Mine was the first to be used by a member of the public. I was lucky to be the first. But I love it.
I would love mine as well as I love technology but unfortunately this piece of kit is a bit of a let down , especially regards customer service?? .
 

M8TJT

Well-Known Member
Joined
Feb 14, 2018
Messages
1,052
Reaction score
504
Location
Bexhill, East Sussex
Country
United Kingdom
Dash Cam
Blackvue 550 2CH, 2x750 2CH & Nextbase 312GW
this piece of kit is a bit of a let down, especially regards customer service?? .
Care to enlarge on what you have found wrong with their Customer Service to?
 

Twitchyboy

New Member
Joined
Jan 4, 2019
Messages
15
Reaction score
0
Country
United Kingdom
Ok
Yes started having problems a couple of months after purchase , contacted customer support , told my memory card was fake ( even though purchased from maplins!!!!!) .
They suggested I purchased another card, which I did .
1 week on still getting same problems of freezing, turning itself on and off , getting red hot and constantly needing a reset!!!!.
Contacted customer services again but for some reason they could not find my warrranty details from my email address , I cannot find my receipt so at the moment I’m stuck with a nice £200 metal ornament. This was confirmed registered with nextbase with all my details entered and a numerical code sent to me , unfortunately the manufacturer nextbase do not have this information!!!!!!.
 

Kremmen

Well-Known Member
Joined
Sep 14, 2017
Messages
967
Reaction score
322
Location
West London
Country
United Kingdom
Dash Cam
Viofo A119 V3
Can you access the bank details or was it cash.
 

Twitchyboy

New Member
Joined
Jan 4, 2019
Messages
15
Reaction score
0
Country
United Kingdom
Unfortunately most of my purchases are made with sterling so unfortunately untraceable.
I have the warranty code written on the sleeve of the box somewhere which I am endeavouring to find.
 

M8TJT

Well-Known Member
Joined
Feb 14, 2018
Messages
1,052
Reaction score
504
Location
Bexhill, East Sussex
Country
United Kingdom
Dash Cam
Blackvue 550 2CH, 2x750 2CH & Nextbase 312GW
Most of my purchases are in Sterling as well, but my bank keeps a nice record of transactions for me.:D
 
Thread starter Similar threads Forum Replies Date
megamih 612GW 20
Rickn55 612GW 7
RichardG062 612GW 4
T 612GW 25
B 612GW 2

Similar threads


Top