- Jan 5, 2020
- Reaction score
Hello everyone, I am having an issue playing my recorded videos on my phone. I have the Thinkware Q800 pro, 2 channel, hardwired. The problem I'm having, is when I open up a file on the cloud app, the video starts and then freezes. Audio still plays. If I slow the playback to X0.5 it plays. It also takes approx 4 mins. to download 1 min of video, to my phone. And then when I open my phone's videos, it tells me video not supported. I have installed the same camera in the wife's car, and it has the same issue. Could it be my phone, not being able to handle the 1440 p videos. Any help would be appreciated.