wally_walrus
New Member
Hello,
So I've had this camera for about 6 months now (professionally installed using the Hardwiring Kit), and in the last 2 months or so I started noticing it reboots while recording for no apparent reason. It may have done it from the get go, but I didn't realize it as it was so intermittent and random. I tried with a few different SD cards (including the supplied 32GB Thinkware) with no change in behaviour - was still getting intermittent reboots.
Given it's still under the 1 year warranty, I contacted Thinkware support and after minimal troubleshooting (and since I've done most of what they were suggesting anyway - factory reset, remove and reinstall SD card, unplug and replug cables , etc) it was agreed I needed a replacement front camera. This led to a long saga of arguing back and forth about every single aspect of the replacement process, but this is for another day...
Two weeks later I receive a brand new replacement front camera, and not even a day in, I start noticing the same - random reboots, periods where it does not record despite announcing "Continuous recording will now start" as well as weird operation like it won't go to parking mode DESPITE key was removed from ignition so it should have NO power supply. It keeps blinking the Red LED instead - weird... I had to unplug it and only then had it revert to "normal" operation. It also sometimes seems to go crazy when I connect via WiFi, it reboots repeatedly for no apparent reason
I'm posting here in desperation before going back to their support, in the hope that someone may have come across this or has any suggestion. What else should I look into?
Thanks in advance,
So I've had this camera for about 6 months now (professionally installed using the Hardwiring Kit), and in the last 2 months or so I started noticing it reboots while recording for no apparent reason. It may have done it from the get go, but I didn't realize it as it was so intermittent and random. I tried with a few different SD cards (including the supplied 32GB Thinkware) with no change in behaviour - was still getting intermittent reboots.
Given it's still under the 1 year warranty, I contacted Thinkware support and after minimal troubleshooting (and since I've done most of what they were suggesting anyway - factory reset, remove and reinstall SD card, unplug and replug cables , etc) it was agreed I needed a replacement front camera. This led to a long saga of arguing back and forth about every single aspect of the replacement process, but this is for another day...
Two weeks later I receive a brand new replacement front camera, and not even a day in, I start noticing the same - random reboots, periods where it does not record despite announcing "Continuous recording will now start" as well as weird operation like it won't go to parking mode DESPITE key was removed from ignition so it should have NO power supply. It keeps blinking the Red LED instead - weird... I had to unplug it and only then had it revert to "normal" operation. It also sometimes seems to go crazy when I connect via WiFi, it reboots repeatedly for no apparent reason
I'm posting here in desperation before going back to their support, in the hope that someone may have come across this or has any suggestion. What else should I look into?
Thanks in advance,