Registrator Viewer 6.0.0.22 crashes on opening a SG MOV file

[Steve_Parry]

Hi all,
Haven't had to look at a file from my SG9665GC for a few weeks, but today I ran Registrator Viewer 6.0.0.22 (the only version I've ever installed) and as soon as I click on the selected file the application immediately crashes with the Windows popup "Datakam Player has stopped working". This is on a W10 Notebook. I tried several previous files created by the same camera and they all do the same thing.

I downloaded a new version from the streetguardian site and installed it separately, but it behaves exactly the same.

Anyone else having the same problem? Is there another viewer I can use in the meantime?

TIA
Cheers
...Steve

 

[jokiin]

open the program without trying to open a file and check what map it is using, if using Google maps change it to Bing/Open maps and see how you go

if still no good let us know for the next step

 

[flip9]

Could be codecs if its crashing as soon as you try load a video file. Do you have K-Lite codecs installed?

 

[Steve_Parry]

open the program without trying to open a file and check what map it is using, if using Google maps change it to Bing/Open maps and see how you go

if still no good let us know for the next step

Maps are set to none (Google causes annoying script errors so I turn them all off!).

 

[jokiin]

Could be codecs if its crashing as soon as you try load a video file. Do you have K-Lite codecs installed?

yeah best to try file playback in a different program first

 

[Steve_Parry]

yeah best to try file playback in a different program first

Works in VLC Player.

 

[jokiin]

Ok, so the files are ok, must be something locally that is tripping things up

 

[Steve_Parry]

Works OK on another PC. Sorry, should have tested that before posting. False alarm!
I'll do some registry cleaning on the culprit Notebook.
Thanks everyone for replying, especially Jokiin (again )

 

[PedroN]

I have the same problem, I noticed today that Registrator Viewer stopped working, a few days ago it still was working. It gives the error: "Datakam Player has stopped working"
The only thing what could causing the problem I can come up with is installing Dashcam Viewer 2.5.9.
But removing Dashcam Viewer didn't solve the problem. I also de-installed K-Lite (and installed it again because it didn't help.)
As soon as I click on a video the viewer crashes, not earlier.
I'm running windows 10 which is up-to-date.

All videofiles (from the A199s and mini0806) are playing fine on every player except the Registrator Viewer.

Who can help me out?

 

[flip9]

I don't have W10 so i cant test it, but as jokiin said try settings the maps to None. (View > Maps > None)

Also try different Splitter/Decoder/Renderer settings under the Playback Menu.

 

[PedroN]

Thanks, found the culprit. I had to change under Playback -> Decoders.
I had to change 1 item: "Using Microsoft DTV-DVD Video decoder" from auto to never.

Still wondering why it worked for so long and all of a sudden it stopped working.

Is it normal that under decoders the list is shown twice?

 

[jokiin]

Still wondering why it work for so long and all of a sudden it stopped working.

may have been a recent update of some other software on your PC that broke the association

 

[Street Guardian USA]

Maps are set to none (Google causes annoying script errors so I turn them all off!).

https://dashcamtalk.com/forum/threa...registrationviewer-windows.27756/#post-322743

 

[Steve_Parry]

https://dashcamtalk.com/forum/threa...registrationviewer-windows.27756/#post-322743

Thanks SGUSA - I wasn't aware of the registry fix that allowed Google Maps to work (on my good PC)
Just got to find what's causing Registrator to crash on my Notebook now.....

 

[Steve_Parry]

Thanks, found the culprit. I had to change under Playback -> Decoders.
I had to change 1 item: "Using Microsoft DTV-DVD Video decoder" from auto to never.

Still wondering why it work for so long and all of a sudden it stopped working.

Hmmm that stopped it crashing mine on clicking the file, but now get a popup saying there's no video codec (or something like that). I don't have the K-Lite codecs because the instructions say not required for Windows 7 and above?
Cheers
...Steve

 

[PedroN]

I reinstalled K-lite codepack because removing it was no cure so I reinstalled it

 

[flip9]

I have found the culprit and it is indeed a Windows update. Hotfix (KB4013429) from last week (March 14, 2017). The MPEG2/DVD libraries is broken. Microsoft has listed it as a known issue.

To fix this you can either:
1) Uninstall this hotfix
2) Wait for it to be patched (Hopefully this patch Tuesday)
3) Use K-Lite codec pack and the disable the inbuilt DTV-DVD decoders
4) Use an older version of the CompPkgSup.DLL

That's Microsoft for you, break something basic that was perfectly working. Reminds me when i was an IT Sys admin, patch tuesday/wednesday would be a fingers crossed morning.

 

[bamzero]

Hotfix KB4015438 is now available to fix this.

 

[PedroN]

Indeed it fixes the problem

 

[wozzzzza]

my computer needs restarting, iw ill install some updates from windows update at the same time, I haven't restarted mine for almost 4 weeks now and its starting to show.