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sorry to see that happening, good service is scarce these days
This certainly says a lot about the ethics of BlackBoxed.ca. They might play super nice to get your money and then become difficult or unreachable when things don't go well for the company or for whatever random reason.Ouch, sorry to hear. That's the second Canadian dashcam retailer to pull the plug.
At least you are bowing out gracefully and making a formal announcement unlike what BlackBoxed.ca did:
https://dashcamtalk.com/forum/threa...ponse-on-defective-cam-website-is-down.14972/
+1will they become standard fitment one day, maybe, I don't see that as any reason to have poor service now though, we're a long way off from them being standard equipment, poor service mostly relates to trying to be the cheapest, trying to be the cheapest means lower cost product to try and maintain margin, low cost product has more issues, more issues erodes margin through increased service costs, see a pattern?
I agree one day vehicle cameras will likely become stock equipment on new vehicles. There are all ready manufactures who are offering built in cameras, and many more dealerships who sell dash cameras such as Lukas to sell to their customers.I could be wrong, but I see car manufacturers building dashcams into their vehicles. They already have reverse "dashcams". Stand-alone GPS units had their day, now virtually every new car has a nav system as an option or standard equipment. I suspect any mom and pop store dedicated to dashcams only won't be around long. That could be in part why service sucks so badly these days?
will they become standard fitment one day, maybe, I don't see that as any reason to have poor service now though, we're a long way off from them being standard equipment, poor service mostly relates to trying to be the cheapest, trying to be the cheapest means lower cost product to try and maintain margin, low cost product has more issues, more issues erodes margin through increased service costs, see a pattern?
It's been a good run, but I am sad to say we are Closing Up Shop.
Thankyou to all out supporters for allowing us to bring you great dash cams and quality service.
Our profit margins we were looking for were no longer obtainable with the recent strengthening of the US dollar to the Canadian Dollar. The recent opening of Amazon to Asian sellers was another challenge we could not compete with, many of which were suppliers or selling only a few dollars over cost.
We had a good experience and will be selling off our remaining stock through our Facebook page at heavy discounts.
If you have any questions please use our interm email at reyewitness@gmail.com
Thanks
Kyle
I would argue though that this has little correlation to customer service. Kyle was a great guy, and has a respectable reputation, and he is out of business..
Sorry for the confusion Rick, I meant that as a compliment your previous comment.just to clarify that was a generalisation of what happens in the industry, any industry really, not aimed at Kyle, I have spoken to Kyle previously and know he was customer service focussed, I think his biggest challenge was he sold a lot of product that people with low prices and crap service also sold, human nature says people shop on price so a lot of his opportunity was lost, the greatest service in the world doesn't help a lot if people aren't buying
+1. No one is going to buy a new car when all they need is a new dashcam.This however does not mean there is not a business to be made here for aftermarket dash cameras. It will take decades before the majority of vehicles have cameras built in.
And nobody is going to buy a new car because they need a new audio system. However, people will always want the most bang for their buck. People are becoming more vocal in what they want. Auto manufacturers conduct regular focus groups. Nobody wants their vehicle broken into because their car attracts a thief who is looking to steal a GPS or dashcam. Besides, wires and anything that is an eyesore (most people) won't like.+1. No one is going to buy a new car when all they need is a new dashcam.
And nobody is going to buy a new car because they need a new audio system. However, people will always want the most bang for their buck. People are becoming more vocal in what they want. Auto manufacturers conduct regular focus groups. Nobody wants their vehicle broken into because their car attracts a thief who is looking to steal a GPS or dashcam. Besides, wires and anything that is an eyesore (most people) won't like.
As far as Kylie goes, I'll have to check you out. Are you affiliated with Witness Auto in Vancouver?
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