Saga of the Faulty Mini 0801

Aha! Thanks. You're quite right: I'd misunderstood.
 
Iain said:
The law is clear. It says that the item must be sold without faults, and the guarantee has to cover as long as a reasonable, impartial person would expect the item to last.

So if you are selling a windmill intended to be stuck in a seaside sandcastle, that would not be long at all. But for an electronic device with no moving parts, it would be several years.

If you honestly believe that a reasonable, impartial person would think that a digital camera costing the best part of £100 should only last a month before wearing out, I find it hard to agree with you.

I suggest you start by reading http://sogahub.tradingstandards.gov.uk/sites/default/files/SOGA_explained.pdf
or http://www.adviceguide.org.uk/wales...s_-_if_you_want_a_repair_or_a_replacement.htm
or http://www.theguardian.com/money/2011/feb/05/how-long-electrical-goods-guaranteed

But you may be wise to contact Trading Standards. In my experience, they are usually very helpful, though none of our ecommerce clients are based in Stockport, and it can vary from town to town how helpful they are.
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This is my last post regardless of what you say.

I got an email back from trading standards today (see attachment as proof). They pointed me to this document: http://www.berr.gov.uk/files/file25486.pdf. I've gone through it and can find nothing we are violating. I'm going to follow trading standards advice rather than yours as trading standards have standing within the law whilst you are merely comentating on a forum. We have been more than obliging in this matter and have a good reputation and as I said please vote with your wallet and not use if you do not agree with us, you are more than welcome to. However, we have thousands of customers who are happy with us and have a great relationship with them and the factories.

We strive to provide excellent customer service and always go the extra mile where we can for our consumers. We have a great reputation on here for delivering great products and after care support and that's what we will continue to focus on.

Kind regards for the final time,

JooVuu

PS skip to page 17 of the document.
 

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On Page 17 of that document, you are clearly told that any warranty must "state that they do not affect the consumer's legal rights".
However, skipping to page 17 would be silly, as it misses out pages 14 and 15 where you are told more about how long the consumer has those legal rights. And it is measured in years, not weeks.
Given that your warranty seem to offer no more than the basic minimum legal rights that the customer has already, you do yourself no favours from your approach. But it is your business.
 
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