[SOLVED] Unable to download clips to phone via Wifi

NewAndreas

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Mounted my B1W last week, and have been pretty happy with it so far! The only issue I've been having, is that I can't download videos or pictures via the app. Of course this is a minor inconvenience, all the files are still accessible from a computer with an SD card reader.

What happens is when I choose a file and click download, the app boots me back to the main screen and says "Failure download" in a toast notification.


My phone is a OnePlus 3T running Android 9.0, App version 1.8.3.
 

MR-HIPPO

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i69fstop

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Installed test v. 1.8.4 on android 9.0, pixel 1
No thumbnails
Unable to download
Unable to view photo
However able to stream video

Screenshot_20181208-232912.png
Screenshot_20181208-233230.png

Screenshot_20181208-233205.png
 

estore009

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Installed test v. 1.8.4 on android 9.0, pixel 1
No thumbnails
Unable to download
Unable to view photo
However able to stream video

View attachment 43510
View attachment 43509

View attachment 43508
Installed test v. 1.8.4 on android 9.0, pixel 1
No thumbnails
Unable to download
Unable to view photo
However able to stream video

View attachment 43510
View attachment 43509

View attachment 43508
It looks like APP has not storage permission. Try: Settings>Apps>B1W-CARCVR>Permissions>Storage>On.
Or try switch off mobile data on your phone when downloading
 
OP
NewAndreas

NewAndreas

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Screenshot_B1W-CARCVR_20181209-151930.pngScreenshot_Settings_20181209-165747.png

I am only able to connect with Mobile Data off, and the app has all permissions enabled. I too can only stream videos from dashcam.
 

i69fstop

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I turn off mobile data, battery saver, make sure storage on, still no thumbnail and unable to download clips nor view capture photo on pixel 1 android 9.0

Tested on version 1.8.4

Screenshot_20181209-104424.pngScreenshot_20181209-104532.pngScreenshot_20181209-104543.png
 

Gman71

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Hi
I tried the new 1.8.4 apk too and it still does not work on Google Pixel v1
No thumbnails
Unable to download
Unable to view photo
However able to stream video

i also reverted to 1.7.0 and could not then connect to the camera
I've gone back to version 1.8.3 (on the Playstore)

@estore009 - do you know when a working version for Android 9 will be available?
 

estore009

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Hi
I tried the new 1.8.4 apk too and it still does not work on Google Pixel v1
No thumbnails
Unable to download
Unable to view photo
However able to stream video

i also reverted to 1.7.0 and could not then connect to the camera
I've gone back to version 1.8.3 (on the Playstore)

@estore009 - do you know when a working version for Android 9 will be available?
Could you mind to send me the APP error log copy? You can find this error log in FilesManage-UsbCameraCrashLog, thank you!

Try this newest app here:
https://drive.google.com/open?id=1BeGgxohpi1eqau2fev8TdAHkQMVGkpCi
 
Last edited:

Gman71

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@estore009 - I tried the new version you provided but am getting the same issue
Connects to camera ok but...
No thumbnails
Unable to download
Unable to view photo
However able to stream video

When I tried to install it over 1.8.4 it would not install
I uninstalled 1.8.4 first then it installed OK
It asked for permissions to access photos in storage - I clicked 'allow'

I would be happy to provide the log but cannot locate it in the file system
Please can you provide me the full path to the log you need

Thanks for your efforts so far trying to fix this issue
 

estore009

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Please can you provide me the full path to the log you need
If you uninstalled APP already, all log files should be removed from your cellphone;
Anyway, please do not worry, we will have a test with the Pixel phone! And please wait for a few days more!
 

jp2307

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I have a Pixel 2 XL and same problem.. cannot download videos .. works fine on Iphone.. On Iphone it recognizes the Wifi (shows proper wifi name) and Android id does not.. Hopefully this will help.

Thanks

JP

PS: Please help as i have 2 B1W and i am going to purchase one more. But only if this gets fixed.
 

estore009

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