U3000 can't tell time or date

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ska

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One of my U3000 units stopped holding the correct time or date. It routinely switches between 1970, 1978, and 2066, and several variations that are not the current year or month. I reached out to Thinkware previously and was given a runaround that it was the microSD card at fault, verified it wasn't, then got the same pitiful discount on purchasing a replacement...I bought two of these within months of each other, and one survived about 1.5 years. Having dashcam video with incorrect date and time may be inadmissable, depending on the court, judge, attorneys, etc, so the unit is effectively useless at this point. Plus it makes it a ROYAL pain to locate the correct video.

I figured since I have a useless dashcam, I might as well explore it. Beneath a couple very obvious connector blank plate covers, I found what looks to be a mini HDMI port on the left side, and a definite microUSB port on the rear, right next to the BAT connection. I've tried accessing the microUSB a few times but nothing appears on the connected computer.

I strongly felt this was a programming issue but have just enough skills to be dangerous. Has anyone else had success on either of these ports?
 
my camera stopped working after a few years, company should rebrand as garbage collection company Trashware
 
Do you know if the time and date reset to a random figure after every power cycle (i.e. the unit shuts off completely for any reason, and then powers back on)? Does it also correct itself after it has been connected to GPS for a while?
 
I have had a few customers advise this over the last 12 or so months! Certainly would make it difficult to locate footage when the date jumps around as you have mentioned
 
Aussiecams said:
I have had a few customers advise this over the last 12 or so months! Certainly would make it difficult to locate footage when the date jumps around as you have mentioned
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We'd be curious to know if these units are within a certain date/serial number range or not, as it could indicate a potential batch issue.
 
BlackboxMyCar said:
We'd be curious to know if these units are within a certain date/serial number range or not, as it could indicate a potential batch issue.
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Yes of course! We didnt sell the units initially and were from customers upgrading or changing dashcameras (im an installer) so that information cannot be obtained at this time
 
Aussiecams said:
Yes of course! We didnt sell the units initially and were from customers upgrading or changing dashcameras (im an installer) so that information cannot be obtained at this time
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Did you give the units back to the customers? Because if you still have them, you can still check the dates and serial numbers.
 
I will have to rely on my memory for this one! I generally don't record what i take out unless its for my warranty work, only what i put in. I will reply in this thread when i get time to check if i'm infact successful to remember and the customer supplies the correct information!
 
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