Unable to see videos

Chrissyabb

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Aug 13, 2018
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I have downloaded videos to my mobile which I can no long watch as I get the attached message. My Google map is up to date. Any suggestions of how I over come this
 

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It is a HDC 400 dash cam. The app is myhdc on my mobile where I control how I watch what has been recorded. These videos have been viewed previously on the app
 
I will add that this app will not work at home as It picks up my home broadband service & renders the app unobtainable. If I want to view what has been recorded I have to download the footage away from my house to view, which also stops me getting into the settings
 
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