Very disappointed with the app on iOS

[Fraysa]

Not sure if this forum is active, but hopefully someone's seeing this.

A few months ago, I purchased the DR-970X-2CH-Plus LTE, and later added the B-130X Magic Battery, hoping to get the best setup for my car.

Recently, the app has been very frustruating to use. When launching it, it always greets me with the message of "Your session has been timed out. Please login again for your security", then it kicks me back and asks me to login again. Afterwards, it takes a while to see my camera. When I do, it seems to work most of the time and I can access Live View, but not always.

After exiting the app, doing a few other things and returning to it, the app is stuck in the home page, with 0 cameras, and is unresponsive. After waiting on that screen for a minute or so, the dreaded "timed out" message shows again and I have to login again.

I tried to contact Blackvue's support, and after 6 emails they told me to reinstall the app and try again, which obviously didn't do anything.

I'm super frustrated with it, considering I paid so much for this camera & setup. Wondering if anyone else is having a better experience.

 

[Stratus]

I can't help with your issue but also find the app can be very buggy. Sometimes it will take multiple attempts to connect to the camera. It doesn't help I have to click through 5 screens just to connect (I don't know why the app isn't set up to just click on it and you have direct to the camera?)

Other times my phone announces it's connected to the camera but the app itself refuses to connect. Also once connected when I want to view a video it often freezes so I have log out and reboot the app. Each time it takes 30 minutes just to view a video. Curiously the app never freezes when I'm in the settings mode. Currently the time lapse function in parking mode stops recording 5 minutes after switching off the car. Before it was continuous in the 1 hour increments.

I can eliminate a problm if there's consistency but there's no consistency here. It was a very expensive camera and it's so disappointing. I've since bought and installed a second camera because of all the accidents we have here. 6 so far this year and 12 last year.