Are you not shocked by the way Viofo CS have dealt with this issue?
Regardless if HR is a problem customer they should have been more professional in dealing with the issue in my opinion. What if I have issues with my A119 and they also choose to not to want to deal with me?
If you criticize and find faults, then apparently, you're on their radar. If you simply keep quiet and return the product, I'm sure you'll be fine. The fact they tried to issue partial refunds and then not honor their warranty,
was very disconcerting and unprofessional. Had they been upfront about everything, I would have certainly been more diplomatic.
Viofo doesn't like people pointing out their track record for overheating and faults. Maybe I could be more diplomatic in "approaching the topic", but it doesn't change the problem. Whether I dance around in some polite fashion or put it to you bluntly, the issue remains.
1. The Zenfox T3 was plagued with overheating problems, and was most likely backed by Viofo.
2. The A129 Pro has tons of complaints for overheating:
Just upgraded my cams from the A129 Duo's to the Latest A129 4K Pro Duos yesterday and on my first drive at about 30 mins in the main unit started Beeping, then did a Reboot, after rebooting within short order the beeping started again and it reboots again. The actual camera was pretty warm, yet...
www.viofo.com
Hey Guys, I'm having an issue with my A129 Pro turning off during parking mode when parked in the hot Australian sun (using either low bitrate recording or frames per second record) after about an hour or two. If it's parked overnight in my garage, it will record for the full length. Is anyone...
dashcamtalk.com
3. The A139 also suffers from overheating at least in my tests. And in some reviews I found posted by others online.
I'm not one to sugar coat, and that makes people not like me. So be it.
But I thought the point of testing (even as a paying customer) was to find and point out these flaws. Apparently not.