Has anyone had any experience with support from @viofo ? I reached out to Viofo here on DashCamTalk via PM on 8/26 but got no response. I did not think that was a huge deal as I am sure they prefer communication be had using official support channels. On 8/30, I submitted a support ticket but have received no response. When I log into the support ticket to check on the status, it remains in limbo with a message saying 'Being Processed'.
As I posted in another thread, the focus of my A129 is way off (see attached screenshot) and I am looking to get a warranty replacement or repair. In the meantime, I have purchased a second A129 so I do not have to go without a cam during this process. I just wish this process would get some traction and move forward.
So, to anyone who has dealt with @viofo in the past, is this typical?
As I posted in another thread, the focus of my A129 is way off (see attached screenshot) and I am looking to get a warranty replacement or repair. In the meantime, I have purchased a second A129 so I do not have to go without a cam during this process. I just wish this process would get some traction and move forward.
So, to anyone who has dealt with @viofo in the past, is this typical?