Paul White
New Member
- Joined
- Sep 8, 2015
- Messages
- 28
- Reaction score
- 5
- Country
- Australia
I purchased a TCL SVC00 from JooVuu in October 2014. In June this year, the threaded yellow plastic lens retaining ring (which I assumed was glued in place) fell off the front of the waterproof cover while I was using it mounted on a camera pole on the back of my Weta Trimaran!
I contacted JooVuu (also noting that the hinges on the case were rusting*) who said I should be able to get a replacement case under warranty but then told me that I couldn't. They were also unable to supply a replacement ring. So I tried to purchase a replacement waterproof case from them, and was told me they couldn't supply one either (despite having been selling them cheap a month earlier).
So now I have a working camera which I'm very happy with but I can't use it because I can't use the waterproof case.
I've also tried contacting TCL in China and Australia without any response - does anyone have a spare ring, spare case or a contact email at JooVuu or TCL who can help?
* I've had 3 waterproof cases for the SJ1000, SJ 3000 and TCL and all of them had waterproof cases that had corrosion on the hinge after a few uses in seawater (despite rinsing in freshwater afterwards) - so much for Chinese stainless steel!
I contacted JooVuu (also noting that the hinges on the case were rusting*) who said I should be able to get a replacement case under warranty but then told me that I couldn't. They were also unable to supply a replacement ring. So I tried to purchase a replacement waterproof case from them, and was told me they couldn't supply one either (despite having been selling them cheap a month earlier).
So now I have a working camera which I'm very happy with but I can't use it because I can't use the waterproof case.
I've also tried contacting TCL in China and Australia without any response - does anyone have a spare ring, spare case or a contact email at JooVuu or TCL who can help?
* I've had 3 waterproof cases for the SJ1000, SJ 3000 and TCL and all of them had waterproof cases that had corrosion on the hinge after a few uses in seawater (despite rinsing in freshwater afterwards) - so much for Chinese stainless steel!
