White recording light not working anymore

Gen4MDX

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Mar 28, 2021
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Location
WA state
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United States
When U1000 would pick up motion in parking mode, the white light (on left side of unit as you face front windshield) would light up to indicate it was recording, this has recently stopped and longer lights up. Any ideas as to why? TIA
 
did you get a fix for this?
Mine is doing the same. I purchased a new U1000 in Jan 2022 then sent it back as the front image was grainy. The 'new' replacement video is good but the front and rear security LEDs no longer switch on when enabled in the GUI.
I am currently waiting for their support dept. to respond.
 
what if you toggle the on/off in the app ?
Tried that
Customer support got back in touch and they sent me a refurbished unit not a new one.
A new one is on its way- will let you know if that rectifies the problem
 
Just fitted the new one they sent.....they sent me another bad unit. Have asked for a brand new one again. if that fails, I shall ask for a full refund and by the competitor's model.
 
contacted customer service again. very bad experience. they wanted me to diagnose and send a video of the problem. I am not their tech guy and am way too busy and just wanted a new unit but they waffled on and are extremely unwilling to help.
They can collect the so called 'new' unit and give me a refund.
I shall now be purchasing a competitors model
 
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