Z60 Pro Issues After Updating the Firmware to 9.1.4.10

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Evade10

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I've been experiencing issues with my Z60 Pro after updating the firmware to version 9.1.4.10.

First issue I noticed right after installation was the voice warning saying that the rear camera is faulty however it still records. I thought updating the firmware will resolve the issue, but it introduced even more instead.

Recording doesn't continue from parking monitoring mode after starting my car. I can't access the gallery within the device, and the AOD doesn't trigger even after setting it to 30 seconds. Seems like all settings I set aren't recognized. I've tried resetting the dashcam multiple times, but it doesn't resolve the issue. One work around I've been doing is manually restarting the device after starting my car. If I don't restart the dashcam, the display stays on even on parking monitoring mode and no recording happens causing the dashcam to heat up. The device also randomly restarts while driving and the problems occur again.

Lately, I've been seeing an error message on the screen after restarting the device stating that the device is not functioning properly (front and rear this time). The SD card is purchased together with the device on DDPAI's online store.

Hoping for a fix for all these issues. Any advice is highly appreciated.


Device info:
DDPAI Z60 Pro w/ OBD Kit
Serial No: H3620122203675

SD Card Info:
Eaget 64GB V30
 
Hello! We’re sorry to hear that you’ve been experiencing these issues with your Z60 Pro.

We suggest submitting the device log through the feedback section in the DDPAI app. Please include all the problems you have experienced and your device SN code. This will help our technical support team better identify the cause.
 
Last edited:
DDPAI_Official said:
Hello! We’re sorry to hear that you’ve been experiencing these issues with your Z60 Pro.

We suggest submitting the device log through the feedback section in the DDPAI app. Please include all the problems you have experienced and your device SN code. This will help our technical support team better identify the cause.
Click to expand...
Hello. I don't see any option to view the device log under the feedback option. The SN Code is H3620122203675
 
Evade10 said:
Hello. I don't see any option to view the device log under the feedback option. The SN Code is H3620122203675
Click to expand...
Hello!

Sorry for the confusion earlier. You don't need to find a separate “device log” option. You just need to submit your feedback through Service and feedback in the DDPAI app, as shown in the screenshot. The feedback submitted there is the device log we need. Please include all the problems you have experienced and your device SN code. This will help our technical support team better identify the cause.

1786529883516.webp
1786529849576.webp
 
Hello. I have submitted my feedback last August 10 but haven't received any response. Restarting the device doesn't work anymore. The device is not recording anything already. I've attached an image of the error message that is displayed on the screen. I've already tried resetting, reformatting the SD card, and restarting the device, but the problem still persists.
 

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Evade10 said:
Hello. I have submitted my feedback last August 10 but haven't received any response. Restarting the device doesn't work anymore. The device is not recording anything already. I've attached an image of the error message that is displayed on the screen. I've already tried resetting, reformatting the SD card, and restarting the device, but the problem still persists.
Click to expand...
Hello,

We’re sorry to hear that the issue still hasn’t been resolved yet.

Since you have not received any response, please contact feedback@ddpai.com directly and include a description of the issues you are experiencing, your device SN code, country/region, purchase channel, and any relevant screenshots or other information that may help our team understand the case.

Our team will follow up with you and assist you with the next steps.
 
DDPAI_Official said:
Hello! We’re sorry to hear that you’ve been experiencing these issues with your Z60 Pro.

We suggest submitting the device log through the feedback section in the DDPAI app. Please include all the problems you have experienced and your device SN code. This will help our technical support team better identify the cause.
Click to expand...
Hello. What are the update notes for version 9.1.4.10?
 
mstbk93 said:
Hello. What are the update notes for version 9.1.4.10?
Click to expand...
Hello,

We’re currently confirming the update notes for v9.1.4.10 with our technical team. We’ll share the confirmed details with you once they are available.

Thank you for your patience and understanding.
 
DDPAI_Official said:
Hello,

We’re sorry to hear that the issue still hasn’t been resolved yet.

Since you have not received any response, please contact feedback@ddpai.com directly and include a description of the issues you are experiencing, your device SN code, country/region, purchase channel, and any relevant screenshots or other information that may help our team understand the case.

Our team will follow up with you and assist you with the next steps.
Click to expand...
Hello,

Thank you for your response. Apologies for the delayed follow-up. I was only able to send the requested email today. I’m following up to confirm that I have provided the necessary details regarding my Z60 Pro camera issue. I would appreciate an update and assistance with the next steps as soon as possible.

Thank you.
 
Evade10 said:
Hello,

Thank you for your response. Apologies for the delayed follow-up. I was only able to send the requested email today. I’m following up to confirm that I have provided the necessary details regarding my Z60 Pro camera issue. I would appreciate an update and assistance with the next steps as soon as possible.

Thank you.
Click to expand...
Hello,

Thank you for sending the email. The relevant team will review your case and contact you regarding the next steps.
 
mstbk93 said:
Is this the global version? Mine shows 9.0.1.72 as the latest version. Z60 Pro
Click to expand...
Hello,

Thanks for reaching out.

Although both are called Z60 Pro, your device is the older model. The v9.1.4.10 update you saw is for the newer Z60 Pro model.
 
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