Hello all. I really hope someone on this site can help. I just bought this camera off eBay and I am very impressed with its capabilities. However I am unable to pull footage from the sd card to my computer. The software loads onto the card and I am able to open it up with no problems. The manual states that I will not be able to see any files on the card unless they are loaded through the software. When I try to open the videos through the player it just states that there are no video files found. Another strange thing I've noticed is although I have many hours of footage on the camera ( I can view on the camera) when I pull up my memory card up on the computer it says that there is a full 32 GB available. PLEASE!! Any help with this would be much appreciated