BobABooey said:If it is not fixed with the solution above, pls. contact the shop where you purchased. And, for your information, if you purchased it through all of global on line markets(http://www.ebay.com, http://www.amazon.com etc..) or parallel exported channels(Korean version), we cannot provide any type of warranty service at all.
Thank you..
Best Regards,
Pittasoft Co., Ltd.
jokiin said:BobABooey said:If it is not fixed with the solution above, pls. contact the shop where you purchased. And, for your information, if you purchased it through all of global on line markets(http://www.ebay.com, http://www.amazon.com etc..) or parallel exported channels(Korean version), we cannot provide any type of warranty service at all.
Thank you..
Best Regards,
Pittasoft Co., Ltd.
appreciate that they have dealer channels but there are people that purchase from unofficial channels unknowingly, very poor on their behalf to just turn their backs on these customers and say bad luck, even if they offered some sort of support as a paid service where it had to be sent back to Korea at the customers expense would be better than nothing, they still made the product so it's their faulty goods regardless of where it was purchased from, they weren't stolen from the factory I take it so they still got their money for the product, worst customer service ever I think
jamesbcd said:agree with this. don't understand all this authorized re-seller business.
you should get manufacturer warranty regardless.
DashCamMan said:Pittasoft does not have a great customer service reputation. They once cancelled warranties for people who did a group buy on a Canadian Deals Site. The group buy was via an authorized dealer for 250 Blackvue DR400G-HD cameras. They eventually changed their mind. So note that even buying through authorized channels, there is no guarantee that Pittasoft will honor the warranty.
BobABooey said:It seems that the battery(for RTC) inside units has fully discharged
1. Format SD card using SD Formatter, http://www.blackvue.com/en/contents/sub ... searchstr=
2. Insert SD card into the device and Power On to initialize once again
3. Keep power on through drive or ignition on for more than 2 hours to recharge the built in battery.
Pittasoft Co., Ltd.
Mio said:Do you have the original firmware, or custom?
In the original, you need to set the time zone
delete files in the "record", and the "log" files in the system
turn on the DVR and wait for a stable reception GPS
Oxydo said:Try update latest firmware ,may solve your problem.
ricoyu said:Oxydo said:Try update latest firmware ,may solve your problem.
Do you know where I can download the latest firmware?