Just a recent experience this weekend:
Placed an online order for the INNOVV K1 Motorcycle Dashcam (a rebranded Koonlung K1S) after clearly elucidating the situation that I had someone leaving Calgary for India in 2 days, so I placed the order and waited...and waited...but NO INFORMATION from this fly-by-night outfit who did not bother to communicate.
(US citizen with US card and a US address, requesting delivery to a Calgary address, and in our original conversation she suggested my employee swung by to pick it up outside her door)
My employee who was to fly back to India contacted them and Canada Dashcam stated that the order was "declined" - insinuating that my (US) bank had rejected the charge, but when I called my credit card company they said all was good to go.
However, STILL no information from this company and I then followed-up myself - where I was informed (after probing multiple times) that they THEMSELVES had canceled the order!
I seriously fail to understand how people like this can do business.
In any case, in our original teleconversation, the individual (CDC) mentioned that they operated out of a residence, so I guess that's why there is no accountability/professionalism here.
Good luck to all considering any sort of customer service from them!
(I will just pick one up myself when I visit the US next and it will be cheaper in any case!)