sofaspud
Member
Just thought I'd let people know what these can be like when you have problems.
Not everyone will, but I've ordered twice from them & twice had issues with them several months apart from each other. I've deliberately held of posting this, but enough is enough with this 'company'.
The first issue I won't go into, but thought it 'might' be due to growing pains of a new company so I cut them some slack.
The latest issue concerns the supply of Mobius lens A replacements.
This started when I opened a ticket with them prior to purchase to try & confirm whether their stock was the older metal bodied versions, or the newer FRP bodies. Despite me giving a full description & even URL links they claimed their stock was the metal body versions.
So I ordered a couple (along with some other small items)...
Firstly their billing system screwed up & charged me approx. £6 more than the invoice.
When the units arrived they where the newer FRP body versions.
So, after more comms they agreed to take these back.
They received them & yet still they have not refunded either the over charge on the invoice, or the monies for the lens' returned.
A week after they had received them, I questioned them on the refund. They apologised blah blah blah, & promised hey would resolve this today. That promise was over a week ago, & still no refund...
Now I find they have also closed the ticket I raised!
Joovuu, You've proven your talk is cheap, so forget apologies, just do the right thing & sort this!
Not everyone will, but I've ordered twice from them & twice had issues with them several months apart from each other. I've deliberately held of posting this, but enough is enough with this 'company'.
The first issue I won't go into, but thought it 'might' be due to growing pains of a new company so I cut them some slack.
The latest issue concerns the supply of Mobius lens A replacements.
This started when I opened a ticket with them prior to purchase to try & confirm whether their stock was the older metal bodied versions, or the newer FRP bodies. Despite me giving a full description & even URL links they claimed their stock was the metal body versions.
So I ordered a couple (along with some other small items)...
Firstly their billing system screwed up & charged me approx. £6 more than the invoice.
When the units arrived they where the newer FRP body versions.
So, after more comms they agreed to take these back.
They received them & yet still they have not refunded either the over charge on the invoice, or the monies for the lens' returned.
A week after they had received them, I questioned them on the refund. They apologised blah blah blah, & promised hey would resolve this today. That promise was over a week ago, & still no refund...
Now I find they have also closed the ticket I raised!
Joovuu, You've proven your talk is cheap, so forget apologies, just do the right thing & sort this!