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I did what you suggested and after the second time I inserted the SD card it works fine again. Thanks so much for your help,you are awesome!!!

Rebooted,reformatted,reinitialized and still the files won't play in the viewer. The V1001 of the software won't play the files and neither will V1002. When I open the viewer it shows the zoom at 100% and I can't adjust it. Very frustrating.

I updated my MAC OS viewer and now I cannot get videos to play in the viewer. The video plays fine in the Windows viewer and the files play in Quicktime but not in Blackvue viewer.