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Ticket # 666265 Thanks for all your help!

Awesome, thank you very much!

Yes, it was purchased August 2015 from Amazon (Pier28). SN SGGC15300046. I believe I reset the settings to factory after the update, I will try that. I've tried different power supplies with no change. My sister was using the adapter that came with the camera, I tried both that one and a USB hub.

My sister gave me her SG to try and fix. Intermittently, after power-on the unit will lock up. The unit will not respond to any key presses (although the unit will turn off if the power button is held), it will not record, and while the camera stays active, it appears the iris becomes...