A119 Return it

I find it rather funny that you're complaining about a cheap cam then you go out and buy another cheap cam... and the second one you bought doesn't seem to have much info about them around the web. I don't admit to know every brand that's out there but even some google-fu leads to dead ends about the company, its support structure and its products. Anyway, good luck with it. Hope the cam works for you.
 
For me is not strange the returning of a defective camera, no matter which name have it and also reporting a bad experience.
But is strange for me that you are returning a camera which is considered one of the best cameras of 2016 and buying a dashcam with ā€ž0 resultsā€ as you said. I expected you to buy another camera declared to be as best of 2016 if you felt disappointed with the A119 and make more search before buying a new one.
But if you are a buyer which is buying a product just reading amazon reviews then I understand you. Forums are better than Amazon reviews when you want to search for a dashcam. You just saw here how many people wanted (useless for you) to help you fixing the problem.

Yeah, I know that Falcon Zero Touch HD Dash Cam have a great name compared to just Viofo A119, but maybe you will have time to look at this review after you received the Falcon Zero:
There are more reviews about A119 it is not just this.

There are some threads about Falcon products in general area of this forum. If Falcon will draw more attention maybe it will have its own area like Viofo have. So will be nice from you if you will post your unbiased experience with Falcon Zero also because you have a forum so you know how to do the right things.

The only thing from this thread I did not understand us who is MFG China if you bought a Viofo product from Amazon?

enjoy,
Mtz
 
Regarding Amazon reviews, sometimes I used this http://fakespot.com/ to check the reviews if I can trust.
As they declared Fakespot is NOT an affiliate in the Amazon Associates program.

In 2016, I read a lots of news for Amazon reviews rules updated, there are at least 5 times rules changed to get less fake reviews.
 
Mtz said:
For me is not strange the returning of a defective camera, no matter which name have it and also reporting a bad experience.
But is strange for me that you are returning a camera which is considered one of the best cameras of 2016 and buying a dashcam with ā€ž0 resultsā€ as you said. I expected you to buy another camera declared to be as best of 2016 if you felt disappointed with the A119 and make more search before buying a new one.
But if you are a buyer which is buying a product just reading amazon reviews then I understand you. Forums are better than Amazon reviews when you want to search for a dashcam. You just saw here how many people wanted (useless for you) to help you fixing the problem.

Yeah, I know that Falcon Zero Touch HD Dash Cam have a great name compared to just Viofo A119, but maybe you will have time to look at this review after you received the Falcon Zero:
There are more reviews about A119 it is not just this.

There are some threads about Falcon products in general area of this forum. If Falcon will draw more attention maybe it will have its own area like Viofo have. So will be nice from you if you will post your unbiased experience with Falcon Zero also because you have a forum so you know how to do the right things.

The only thing from this thread I did not understand us who is MFG China if you bought a Viofo product from Amazon?

enjoy,
Mtz
Click to expand...
If you have a defective part like I did which was the usb car adapter charger, and contact Amazon about it they will tell you to return everything for a replacement. So it only being a car adapter charger which is a inexpensive item I just contacted the MFG for a replacement since I had one already of my own to use.

Now when I contacted the MFG they wanted a video on the problem but excepted a pic instead, and asked me for $5- for shipping from China. Told them KMA!
 
Your problem was your choice of seller, not the cam and whatever was supplied with it. In anything that is mass-produced there will be a small percentage of "duds" reaching the consumer; there is no perfect quality control possible especially with electronics which all can fail at any time without warning. It is easily discovered by anyone who looks that buying from a discount site is usually problematic if you need any kind of after-sales support be that warranty, tech advice, or any form of customer service. That is why the general advice given here in DCT is to use only the recommended sellers we have listed even though they may ask more for the same products. You don't get what you don't pay for.

You either didn't do your research well or didn't heed good advice when it was available and freely given. I'm truly sorry that you had to suffer through that and I hope that you now have a better understanding of what to expect when buying online. As Iggy Pop sad we're the most spoiled brats on God's green earth and we've come to expect more than what we are being offered šŸ™„ Nothing wrong with trying to save money but that sometimes has a cost higher that what you thought you would save.

I hope your next cam pleases you better, I really do. But if it doesn't then please either allow us a chance to try to help you with it or not respond so angrily to those of us who only want to see you happy and are trying to help you get there šŸ˜‰ I/we want everyone to have a dashcam and be happy with it šŸ˜€

Phil
 
SawMaster said:
....Nothing wrong with trying to save money but that sometimes has a cost higher that what you thought you would save....
Click to expand...
Or as I've heard it said numerous times and numerous ways - "Only the rich can afford to buy cheap." Something to think about.
 
SawMaster said:
Your problem was your choice of seller, not the cam and whatever was supplied with it. In anything that is mass-produced there will be a small percentage of "duds" reaching the consumer; there is no perfect quality control possible especially with electronics which all can fail at any time without warning. It is easily discovered by anyone who looks that buying from a discount site is usually problematic if you need any kind of after-sales support be that warranty, tech advice, or any form of customer service. That is why the general advice given here in DCT is to use only the recommended sellers we have listed even though they may ask more for the same products. You don't get what you don't pay for.

You either didn't do your research well or didn't heed good advice when it was available and freely given. I'm truly sorry that you had to suffer through that and I hope that you now have a better understanding of what to expect when buying online. As Iggy Pop sad we're the most spoiled brats on God's green earth and we've come to expect more than what we are being offered šŸ™„ Nothing wrong with trying to save money but that sometimes has a cost higher that what you thought you would save.

I hope your next cam pleases you better, I really do. But if it doesn't then please either allow us a chance to try to help you with it or not respond so angrily to those of us who only want to see you happy and are trying to help you get there šŸ˜‰ I/we want everyone to have a dashcam and be happy with it šŸ˜€

Phil
Click to expand...
Doubt it was the choice of seller Amazon which all get the same product, but like you said s percentage of poor quality control from the MFG.

Now the MFG of the Falcon even tho made in China is based here in my Home state of New Jersey with having good customer service to answer questions, and warranty issues. Called them before buying.
 
The car adapter is known to not work properly in some cars (it rare). Not sure why the 12v ports are of different sizes in some cars, but it appears the adapter doesn't make good contact with the base of the port on some cars/trucks. The adapter, however, does work. I've only had a couple of customers have this issue and I've always just sent them out a new (different style) adapter. Sounds like your car may have one of those odd size 12v ports. An email to the seller, not Amazon, should have fixed that issue. The camera itself has been extremely solid, in terms of reliability, so far. It's unfortunate to be the buyer of the occasional dud, but it does happen. Sometimes, however, a new user will post here that the camera isn't working properly or that they have discovered a firmware bug. What's great about forums like this is most members are happy to assist in helping to "fix" the issue. A lot of times it turns out to be user error or just a simple misunderstanding of how the product functions. Sometimes people are too quick to label a product as junk or defective, when in fact they don't understand it's functions or how to set it up properly. Not saying this was the case with the OP here, but it certainly does happen. I always appreciate when a customers contacts me with an issue in hopes of working it out instead of just returning it and labeling it as defective.
 
CaptureYourAction said:
The car adapter is known to not work properly in some cars (it rare). Not sure why the 12v ports are of different sizes in some cars, but it appears the adapter doesn't make good contact with the base of the port on some cars/trucks. The adapter, however, does work. I've only had a couple of customers have this issue and I've always just sent them out a new (different style) adapter. Sounds like your car may have one of those odd size 12v ports. An email to the seller, not Amazon, should have fixed that issue. The camera itself has been extremely solid, in terms of reliability, so far. It's unfortunate to be the buyer of the occasional dud, but it does happen. Sometimes, however, a new user will post here that the camera isn't working properly or that they have discovered a firmware bug. What's great about forums like this is most members are happy to assist in helping to "fix" the issue. A lot of times it turns out to be user error or just a simple misunderstanding of how the product functions. Sometimes people are too quick to label a product as junk or defective, when in fact they don't understand it's functions or how to set it up properly. Not saying this was the case with the OP here, but it certainly does happen. I always appreciate when a customers contacts me with an issue in hopes of working it out instead of just returning it and labeling it as defective.
Click to expand...
Not the case here the adapter was defective, did a continuity test.
 
SMOKIE901 said:
Now the MFG of the Falcon even tho made in China is based here in my Home state of New Jersey with having good customer service to answer questions, and warranty issues. Called them before buying.
Click to expand...
Good luck also after receiving the product. Firmware updates and implementing buyers request is also a part of good customer service.

I think I finally understand who the f*ck is MFG?. Maybe the ManuFactuGer of a product no matter which is its name? So MFG China is the manufacturer of a product made in China? But what about ASCS China or FDT China?

enjoy,
Mtz
 
Mtz said:
Good luck also after receiving the product. Firmware updates and implementing buyers request is also a part of good customer service.

I think I finally understand who the f*ck is MFG?. Maybe the ManuFactuGer of a product no matter which is its name? So MFG China is the manufacturer of a product made in China? But what about ASCS China or FDT China?

enjoy,
Mtz
Click to expand...
I would say most products are made in China= MFG manufacturer. But the design of them can be from anyone who just contracts to have them manufactured in China for lower parts, and labor cost.
 
I never read until you that M F G means made in China, maybe is some american word. You were blaming from the firsts posts of this thread somebody called M F G and even I am on this forum for few years I never met the MFG as seller as manufacturer.

enjoy,
Mtz
 
CaptureYourAction said:
The car adapter is known to not work properly in some cars (it rare). Not sure why the 12v ports are of different sizes in some cars, but it appears the adapter doesn't make good contact with the base of the port on some cars/trucks. The adapter, however, does work. I've only had a couple of customers have this issue and I've always just sent them out a new (different style) adapter. Sounds like your car may have one of those odd size 12v ports. An email to the seller, not Amazon, should have fixed that issue. The camera itself has been extremely solid, in terms of reliability, so far. It's unfortunate to be the buyer of the occasional dud, but it does happen. Sometimes, however, a new user will post here that the camera isn't working properly or that they have discovered a firmware bug. What's great about forums like this is most members are happy to assist in helping to "fix" the issue. A lot of times it turns out to be user error or just a simple misunderstanding of how the product functions. Sometimes people are too quick to label a product as junk or defective, when in fact they don't understand it's functions or how to set it up properly. Not saying this was the case with the OP here, but it certainly does happen. I always appreciate when a customers contacts me with an issue in hopes of working it out instead of just returning it and labeling it as defective.
Click to expand...
Thanks for solving the issue for who got the issue for the adapter.
The current one maybe a little short in some car, we plan to use a longer adapter in 2017.
 
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