Stephen93
New Member
This is my experience with NextBase:
1) NextBase IQ 4k dashcam and rear cam arrived and I followed carefully every step from NextBase app so I could set up everything properly. But, that did not work because no matter what I do, the only thing I could see were orange arrows spinning in circles endlessly;
2) I decided to call the number from NextBase app (+18888174209) but no matter at what time I tried to call I was getting the message "We are sorry, due to the technical difficulties we are unable to route your call, please try again".
3) In addition, I tried to reach out through NextBase chat but nobody was available ( likely due to the holidays ) - even if it was stated on their website that they are actually working;
4) Furthermore, I decided to read every possible guide on NextBase website and to write about the situation I am having on some forums to see is someone else experiencing the same;
5) I've read every possible guide and these are some of the things I tried:
- Rebooting, reversing the antennas, driving to different locations and trying to set up the camera from there, putting my dashcam on the car outside, formatting SD card I got with the camera, buying new NextBase SD card, downloading the latest firmware and copying it to SD card without changing the name of the file, updating IOS to the latest version, updating NextBase app to the latest version. Nothing worked, but one of the insights from this forum was to reach out to NextBase to ask to activate the sim card inside the dashcam.
6) I've reached out to NextBase via chat (ticket number is 482233) and after filling the questionnaire I explained the situation and the agent confirm that SIM card was already activated. Also, agent had some specific questions about SD card but I couldn't access it at the time as I was in the office. We agree that I need to reach out again and I've asked do I need to explain everything all over again and the agent said: "No, you could provide the ticket number and somebody will look into it";
6) I've reached out again in 45 minutes through the chat and after (again) filling the questionnaire was connected with Maria Jose. I've shared with Maria the ticket number so she could look into the conversion from before so I do not need to repeat myself and she briefly took a look. She was suggesting to try things I already tried. I've sent photos, videos and Maria responded that she will send an e-mail to me. I was wondering what's the point of the e-mail if we are chatting right now and she stopped responding. Up to this moment she did not respond and I still have not received the ticket number of this conversation unfortunately;
7) I've decided to request a call back from NextBase to initiate the refund and NextBase apologized and suggested that they can include a 3-month free code on my iQ for these inconveniences if I'd like to keep the cameras. Also, If I'd like to continue the troubleshooting process they would be happy to help. Thanks but no thanks.
8) In addition, after the purchase I received an e-mail to leave a review but if you click on the link it will re-direct you to the landing page of the official NextBase Website and I could not find the place where I could leave the review.
9) All in all, very frustrating experience, not worth the money. I wanted to share this because it is advertised that setting up the cameras is simple. And customer support is useless and in general my overall experience is that I would never recommend these brand and cameras to anyone.
Lastly, I sincerely hope the refund process will go smoothly at least.
1) NextBase IQ 4k dashcam and rear cam arrived and I followed carefully every step from NextBase app so I could set up everything properly. But, that did not work because no matter what I do, the only thing I could see were orange arrows spinning in circles endlessly;
2) I decided to call the number from NextBase app (+18888174209) but no matter at what time I tried to call I was getting the message "We are sorry, due to the technical difficulties we are unable to route your call, please try again".
3) In addition, I tried to reach out through NextBase chat but nobody was available ( likely due to the holidays ) - even if it was stated on their website that they are actually working;
4) Furthermore, I decided to read every possible guide on NextBase website and to write about the situation I am having on some forums to see is someone else experiencing the same;
5) I've read every possible guide and these are some of the things I tried:
- Rebooting, reversing the antennas, driving to different locations and trying to set up the camera from there, putting my dashcam on the car outside, formatting SD card I got with the camera, buying new NextBase SD card, downloading the latest firmware and copying it to SD card without changing the name of the file, updating IOS to the latest version, updating NextBase app to the latest version. Nothing worked, but one of the insights from this forum was to reach out to NextBase to ask to activate the sim card inside the dashcam.
6) I've reached out to NextBase via chat (ticket number is 482233) and after filling the questionnaire I explained the situation and the agent confirm that SIM card was already activated. Also, agent had some specific questions about SD card but I couldn't access it at the time as I was in the office. We agree that I need to reach out again and I've asked do I need to explain everything all over again and the agent said: "No, you could provide the ticket number and somebody will look into it";
6) I've reached out again in 45 minutes through the chat and after (again) filling the questionnaire was connected with Maria Jose. I've shared with Maria the ticket number so she could look into the conversion from before so I do not need to repeat myself and she briefly took a look. She was suggesting to try things I already tried. I've sent photos, videos and Maria responded that she will send an e-mail to me. I was wondering what's the point of the e-mail if we are chatting right now and she stopped responding. Up to this moment she did not respond and I still have not received the ticket number of this conversation unfortunately;
7) I've decided to request a call back from NextBase to initiate the refund and NextBase apologized and suggested that they can include a 3-month free code on my iQ for these inconveniences if I'd like to keep the cameras. Also, If I'd like to continue the troubleshooting process they would be happy to help. Thanks but no thanks.
8) In addition, after the purchase I received an e-mail to leave a review but if you click on the link it will re-direct you to the landing page of the official NextBase Website and I could not find the place where I could leave the review.
9) All in all, very frustrating experience, not worth the money. I wanted to share this because it is advertised that setting up the cameras is simple. And customer support is useless and in general my overall experience is that I would never recommend these brand and cameras to anyone.
Lastly, I sincerely hope the refund process will go smoothly at least.
