Nextbase smartphone App problem

Ginger-tom

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Hi all, new to this forum..

Hoping you can help me... I'm having issues with my nextbase 312 dash cam... the video files saved to the Sd card don't play on my PC or on my works computer... also I cannot view the files via the smartphone App, it just shows as no files available even though the SD card is full ... I'm using an android phone (don't know if that's even relevant).
I suspect these are related.
I have formatted the SD card when I purchased it and even that took some doing as it would not format... So do you think I could be a problem with the SD card?

Any advise is greatly appreciated!
 
Did you format the card on your PC or the in the 312?

Either should be OK as long as your PC does the format in FAT32, but the best way to prep the card is to do it the dashcam first.

I think jokiin, like me, suspects a card error. Maybe try a different card or be sure to format it afresh, in the dashcam itself.
 
What brand/size is it? Where was the card purchased from?

We're seeing loads of fakes on eBay at the moment, its sometimes difficult to tell the difference.
 
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