Not recording on my NextBase 320GW

BarneyMac

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Solihull
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Issue with my 320GW - when switched on the red and amber lights are on all of the time -and the red light does not flash to show that it is recording
The dash Cam was fitted by Toyota in a Yaris Hybrid I have tried resetting and formatting the card several times and it does start to record for 1 min the next file shows 2 sec and then reverts back to red and amber lights on
320GW rubbish compared to my Old 420 model in my last car never an issue.
 
Try resetting the camera (via a pin the reset hole).

Is the card formatted via the dashcam or your computer?
 
Tried both ways Formatted on camera and through I Phone & I pad
Reset on camera + I phone & I Pad
Thanks
BarneyMac
 
@NextBase Support will be able to give you a full reset routine I think it might need when they log in to the forum next.
 
Hi there,

What Firmware is the Dash Cam currently running please? This can be checked using the CamViewer app.
What SD card are you using in the 380GW?

To perform a Hard Reset:
In the event of the Dash Cam becoming unresponsive, the reset button is a small black, circular button next to the on/off button. You may need a pen tip or bobby-pin to press the reset button.

Regarding the red and yellow LEDs:
The red LED on solid signifies 'Power On'.
The yellow LED on solid signifies 'GPS Locked'.

It sounds like your Dash Cam is locking up after saving the first recording, which suggests a failure of writing data to the SD card.

Page 13-Reset Button details.
Page 16- LED functions

Regards,
Millie- Nextbase
 
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