I also have experienced problems with my DR900 when I park outside in the sun. I proceeded to process a defective return due to the DR900 malfunctioning in high temps. This is what I was told by Andrew at The Dashcam store via email this morning:
"The random shut downs is actually caused by another issue and it is not related to heat. Currently we are only seeing a failure rate on the DR900S around .0032% which is minimal and not a widespread issue."
How is 0.0032% possible?!
That would mathematically mean for every one defective unit, 31,250 other DR900 owners are having no problems. Based on the forum reports and product reviews on YouTube etc, I simply cannot believe that a 0.00032% failure rate is anywhere remotely accurate....but I could be wrong.
Im new to this forum but is there a way to start a polling thread to take a survey of DR900 owners to get an idea of what issues (if any) we are experiencing?
As for the back story, I purchased two DR900 2CH cameras from The Dashcam Store back in June and received excellent customer service. I returned one after finding out that it was cost prohibitive to subscribe to BlackVue's Cloud for two cameras because it forces you to subscribe to its Fleet Cloud Tracking service. I later experienced random shut downs during hot days. My opinion of The Dashcam Store's customer service has plummeted during as I am trying to return the defective unit for a full refund. (still in process)
On a side note: According to a study by Accenture, consumer electronics manufacturers see a 5% defective product return rate.
"The random shut downs is actually caused by another issue and it is not related to heat. Currently we are only seeing a failure rate on the DR900S around .0032% which is minimal and not a widespread issue."
How is 0.0032% possible?!
That would mathematically mean for every one defective unit, 31,250 other DR900 owners are having no problems. Based on the forum reports and product reviews on YouTube etc, I simply cannot believe that a 0.00032% failure rate is anywhere remotely accurate....but I could be wrong.
Im new to this forum but is there a way to start a polling thread to take a survey of DR900 owners to get an idea of what issues (if any) we are experiencing?
As for the back story, I purchased two DR900 2CH cameras from The Dashcam Store back in June and received excellent customer service. I returned one after finding out that it was cost prohibitive to subscribe to BlackVue's Cloud for two cameras because it forces you to subscribe to its Fleet Cloud Tracking service. I later experienced random shut downs during hot days. My opinion of The Dashcam Store's customer service has plummeted during as I am trying to return the defective unit for a full refund. (still in process)
On a side note: According to a study by Accenture, consumer electronics manufacturers see a 5% defective product return rate.
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