Vantrue application E1 Pro

[gse]

Request to Vantrue specialists to check the operation of the application.
When connecting the application to the video recorder E1 Pro on the Android 10 head unit, the connection is interrupted, there is no possibility of connection.
Previously, the application worked and connected to the radio on Android 10, with the phone on Android 11 everything works fine.

 

[Karagandinez]

Request to Vantrue specialists to check the operation of the application.
When connecting the application to the video recorder E1 Pro on the Android 10 head unit, the connection is interrupted, there is no possibility of connection.
Previously, the application worked and connected to the radio on Android 10, with the phone on Android 13 everything works fine.

Let's hope @Jeff_Vantrue pops in and helps solve this problem.

 

[Jeff_Vantrue]

Request to Vantrue specialists to check the operation of the application.
When connecting the application to the video recorder E1 Pro on the Android 10 head unit, the connection is interrupted, there is no possibility of connection.
Previously, the application worked and connected to the radio on Android 10, with the phone on Android 11 everything works fine.

Please check the version of the Vantrue app on your Android 10 device. If it’s not the latest version, please try updating it. You can also try changing the Wi-Fi band on the dash cam to 5GHz and see if that helps.

 

[gse]

The application version is the latest, I tried switching to 5 GHz, it does not help.

 

[Jeff_Vantrue]

The application version is the latest, I tried switching to 5 GHz, it does not help.

Could you please provide the app's log file so our engineers can further analyze and fix the issue. In the app's "About" page, tap the "About" text at the top five times or more, and a pop-up will appear to share the log. Then, please send the log file to me via email~