SamKrin
New Member
- Joined
- Jan 9, 2015
- Messages
- 7
- Reaction score
- 0
- Location
- Mel bourne, Australia
- Country
- Australia
- Dash Cam
- B40/A118
This was my first dashcam purchase so came to this site for a bit of insight and recommendations.
I decided upon the B40 (A118) as it is one of the dashcams recommended, and bought it from FoxOffer via their eBay page/store as recommended on this site (https://dashcamtalk.com/b40-a118/).
It came appx. a couple of weeks after ordering (to be expected when buying internationally) and initially I was quite happy with the product; for a cheaper priced unit it did every thing it had advertised (gps, looped recording, decent quality etc.).
The unit was mounted on the windscreen with the supplied accessories and was powered with the supplied micro-USB cable that was plugged into the cigarette-socket, which automatically powered up the unit when the car was turned on.
But, alas, all good things must come to an end: one day after work - 2.5 months(ish) into use - when I turned on my car, the unit powered up as usual, but this time it got stuck on the startup splashscreen and I couldn't do anything with it. I tried everything I could think of: resetting the device, letting the battery completely drain and then recharge, plugging in the computer etc. but could not get the issue resolved.
I then tried contacting FoxOffer to see if they could help or offer any suggestions.. I found that to get any response from them you must send them at least 3 emails (each time!). They sent me a firmware to update the device with - that didn't work, then they sent me another firmware, which again didn't work. After a while (it had been 3 months at this stage) they offered to replace the unit if I shipped the faulty unit back to them. I initially agreed, until I found that AusPost wouldn't ship it (internal battery) and to ship the faulty unit it back to them it would cost me a similar amount to the cost of the unit itself.
I have tried to since email them (numerous times again) to explain this and to see if they would just offer me a refund, but have yet to receive a response (it's been almost 4 months since these requests and 7 months since initially contacting FoxOffer).
I am putting this down as a loss and will probably just pay the extra dollars and buy locally next time.
But just warning people who are considering to buy from FoxOffer to at least be aware of this, and that if you have an issue, it is very difficult to get any communication or support from them.
I decided upon the B40 (A118) as it is one of the dashcams recommended, and bought it from FoxOffer via their eBay page/store as recommended on this site (https://dashcamtalk.com/b40-a118/).
It came appx. a couple of weeks after ordering (to be expected when buying internationally) and initially I was quite happy with the product; for a cheaper priced unit it did every thing it had advertised (gps, looped recording, decent quality etc.).
The unit was mounted on the windscreen with the supplied accessories and was powered with the supplied micro-USB cable that was plugged into the cigarette-socket, which automatically powered up the unit when the car was turned on.
But, alas, all good things must come to an end: one day after work - 2.5 months(ish) into use - when I turned on my car, the unit powered up as usual, but this time it got stuck on the startup splashscreen and I couldn't do anything with it. I tried everything I could think of: resetting the device, letting the battery completely drain and then recharge, plugging in the computer etc. but could not get the issue resolved.
I then tried contacting FoxOffer to see if they could help or offer any suggestions.. I found that to get any response from them you must send them at least 3 emails (each time!). They sent me a firmware to update the device with - that didn't work, then they sent me another firmware, which again didn't work. After a while (it had been 3 months at this stage) they offered to replace the unit if I shipped the faulty unit back to them. I initially agreed, until I found that AusPost wouldn't ship it (internal battery) and to ship the faulty unit it back to them it would cost me a similar amount to the cost of the unit itself.
I have tried to since email them (numerous times again) to explain this and to see if they would just offer me a refund, but have yet to receive a response (it's been almost 4 months since these requests and 7 months since initially contacting FoxOffer).
I am putting this down as a loss and will probably just pay the extra dollars and buy locally next time.
But just warning people who are considering to buy from FoxOffer to at least be aware of this, and that if you have an issue, it is very difficult to get any communication or support from them.