Thinkware cloud keeps logging out

N

Nell410

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I’m currently running the U1000 connected to my hotspot and I have to keep logging into the app on my iPhone but not on my iPad. The app is up to date
 

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@Nigel Any comment on the text in the image?
 
mentadent said:
@Nigel Any comment on the text in the image?
Click to expand...
There don't seem to be any clues in the text that would help solve the problem.

The language is rather poor, with an odd use of capital letters, but I think that is irrelevant, unless there really is something named "Recently Version App", which you must use? More likely they mean that you must use a recent version of their mobile app.

The only suggestion I have is that maybe the app is getting disconnected by something like Apple CarPlay which is used on the phone but not on the tablet. That would only happen if using the app in the car.

Maybe removing the app from the phone and reinstalling would help?

I don't have a Thinkware dashcam, so don't know how it works, presumably this is a login to the Thinkware cloud rather than the app, but why would the phone forget the login details? Maybe there is a security setting to do so that is enabled.
 
I uninstalled it then reinstalled it, I also factory reset my iPhone
 
Nell410 said:
I uninstalled it then reinstalled it, I also factory reset my iPhone
Click to expand...
Have you tried some of these workarounds?

1. Reinstalling the app and making sure to allow all the permissions, including local network access, location
2. Disable any CarPlay or Android auto

If none of the above troubleshooting didn't work please reach to us so we can assist you further

1 (844) 865-9273
Monday – Friday: 8am-8pm EST
Saturday: 11am-8pm EST
support@thinkware.com
 
Only on my iPhone I was having this problem, my iPad is fine. So I decided to log out of the app on the iPad thinking maybe it’s an issue being logged into 2 devices although it’s been working for years. Now the iPad is doing the same thing.

I give up
 
Giving up is the only way to ensure failure.
 
Nell410 said:
Well I did everything I could think of including factory resetting my iPhone and doing a clean install.
Click to expand...
Please reach out to us so we can assist you further
1 (844) 865-9273
Monday – Friday: 8am-8pm EST
Saturday: 11am-8pm EST
support@thinkware.com
 
Nell410 said:
Well I did everything I could think of including factory resetting my iPhone and doing a clean install.
Click to expand...
How is it doing now?
I had all kinds of problems in late March and April, including no connectivity for location or viewing live video in the app.
Connectivity was restored, but I had to log in every time I opened the app. After logging in, it would prompt if I wanted push notifications (always answered Yes)
At the beginning of May, I again had connectivity problems, and for a few days could not even get logged in to the app.
I deleted and reinstalled the app as suggested, issues continued.
A few days later (some time after the most recent post in this thread), suddenly everything started working properly again, and I am remaining logged in.
The only issue is that I am not getting push notifications for hard impacts (I've tested this before by rapping the camera pretty hard with my knuckle)

But at this point, since push notifications don't work in parking mode anyways, I'm going to consider it "good enough" as it is 99% functional again.
 
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