connecting wifi

Hello I really could use some help please Thinkware q800pro can't find WIFI It finds or pops up after about 30 minutes , once I open the app and go to the setup it disconnects. so again try for 30 minutes connects it never end Am not sure what am doing wrong Ford 2018 F150 it does have WIFI and...

I’ve recently bought a car fitted with Auto-Vox D6 dashcam unit. I’ve downloaded the app but my phone cannot connect via WiFi. and I suspect the previous owner may have locked it in to their phone only. Anyone have any ideas on how to reset it so I can connect?