Just to make things clear my response to what Jokin wrote was general commentary and absolutely
NOT aimed at him or SG, who have a well-deserved and well-earned reputation for products which need minimal warranty service and who give the best after-sales service of any kind on any product you can purchase anywhere
If everyone were like Jokin and SG there would be no discussion of warranties as no problems with them would ever be encountered
![Big grin :D :D](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f600.png)
Well done to Jokin and all of the SG team
Phil
I didn't take that is being directed toward us at all, likewise my comments were general in nature, it did remind me of a situation I used to encounter reasonably often when I worked in retail with mobile phone customers (this was well before anything like Apple care existed) and generally went something like this
Customer: my phone's broken and I need it fixed/replaced/whatever NOW, this is costing me $1000 a day in lost business
Me: sorry we can't just replace phones, they have to be sent to the service center, yadda yadda (manufacturers never allowed us to just replace stuff, had to be assessed by a tech first)
Customer: but I'm losing $1000 a day, I need it now
Me: $1000 a day, yeah I understand your frustration, what sort of work do you do?
Customer: I'm a plumber, builder, general contractor, whatever, you get the idea (people that were on the tools generally broke phones often)
Me: how many drills do you have?
Customer: two, three, whatever (always looking perplexed when asked)
Me: why do you have that many?
Customer: in case one breaks, I can keep working
Me: why do you only own one phone? that thing makes you $1000 a day!
Customer: .............
that was the
"Two is one, and one is none"
philosophy in action you reminded me of