Hi everyone, I’m hoping someone can help. I have just received my 622GW today and set it up in the car. However, I am having real trouble connecting it to my Wi-Fi and Bluetooth on my iPhone. I go through the set up as directed but when I hit to pair with Bluetooth, nothing happens on my phone – I just get a yellow circle going round and round and round and no connection is made. I’ve tried uninstalling the app, resetting my network settings on my mobile and nothing seems to work – I just get an error message on the camera saying waiting for a connection. Are any of you lovely peeps able to help? Many thanks
Hi,
Please follow this procedure closely and in the
exact order as displayed. This is
crucial for correct connection:
1) Turn on the Camera
2) Stop it recording (press the red button on the screen)
3) Go into 'Settings' (press the button in the top left of the screen)
4) Go into 'Setup'
5) Scroll across to 'Keep User Settings'
6) Turn OFF 'Keep User Settings'
7) Go back to 'Setup' settings
8) Scroll across to 'Default Settings'
9) Select 'YES'. The camera will now reboot.
10) On your phone, please uninstall the MyNextbase Connect app. Please be aware that this will delete any saved data currently stored on the app. If you have footage saved that you require, please upload it to the Nextbase Cloud and make a note of the codes then provided. You can then download the footage to your phone at a later date, or to a computer.
11) Go into your Bluetooth settings on the phone, then delete any connections you can see to NEXTBASE
12) Go into your Wi-Fi settings on the phone, then delete any connections you can see to NEXTBASE
13) Turn off the phone and the dash camera
14) Re-start the phone and the dash camera
15) Re-install the MyNextbase Connect app on the phone
16) Then on your iPhone, go into Settings- MyNextbase- Location- Ensure this is set to 'Always'. If you see 'Background Refresh Data' this must also be turned on.
Then go the your MyNextbase Connect app and click on the menu in the top left of the app home screen. Select App Settings and turn on ‘Enable Low Resolution Downloads'.
Once steps 1-16 have been followed precisely, please re-pair the phone and the Dash Cam as per the attached instructions.
Please let me know if this resolves the issue.
Thanks,
Millie
Nextbase Technical Support