"An issue occurred while retrieving the thumbnail from the database"

[ANI]

Yesterday when I tried to play back a recording via the App, I got the error message "An issue occurred while retrieving the thumbnail from the database" instead. Earlier I have had no such problems.

Firmware 1.5.6, App version 1.5.2[182]. SD Card is Vueroid 512 GB. Product was delivered in April and installed into the car in June, so it has been in use for about 6 weeks now.

I can still play the recordings with my PC, but no longer via the App using my phone.

 

[qusejr2]

Yesterday when I tried to play back a recording via the App, I got the error message "An issue occurred while retrieving the thumbnail from the database" instead. Earlier I have had no such problems.

Firmware 1.5.6, App version 1.5.2[182]. SD Card is Vueroid 512 GB. Product was delivered in April and installed into the car in June, so it has been in use for about 6 weeks now.

I can still play the recordings with my PC, but no longer via the App using my phone.

Sorry for in convenience. you'd better to update the Hub app. cause recently we change the thumbnail logic. (firmware 1.5.6). Hub app shoul be updated. I was expecting the HUB app to be force-updated, but it seems that didn't happen. We're currently looking into the cause.

 

[qusejr2]

Sorry for in convenience. you'd better to update the Hub app. cause recently we change the thumbnail logic. (firmware 1.5.6). Hub app shoul be updated. I was expecting the HUB app to be force-updated, but it seems that didn't happen. We're currently looking into the cause.

And also, after update the hub app , if you have still same issue , SD card format is recommended.