Android app connection failed issue

[A-Lagopus]

Great, thanks for your replies!

 

[estore009]

Hi! Having the same problem - "Failed to get device information", after I switched to Sony Xperia XZ compact (Android 9.0).
Management app B1W-CARCVR 1.8.7 downloaded from Google Play

Re-flashed camera to latest firmware V20200707 from website, didn't help - still "failed to get device information", after phone is successfully connected to the camera. Shows "Wifi connected but no internet" icon.

Any ideas how to solve?

Give it a try again after switch the airplane mode on your phone! Not sure if your phone cut off the WiFi connection automatically since the camera WiFi cannot access to the internet!

 

[A-Lagopus]

Give it a try again after switch the airplane mode on your phone! Not sure if your phone cut off the WiFi connection automatically since the camera WiFi cannot access to the internet!

That worked, thanks a lot!

 

[Nikodim]

I have discovered 2day one more reason why the cam wouldn't like to connect to Android B1W app even in "Airflight mode".
If You have some VPN installed & running on Android - the app wouldn't be able to connect at all until You disconnect your VPN app. Even if it is really disconnected from VPN but keeps trying to connect - it won't allow to connect to your cam until You stop it reconnecting