Here's the correspondence between me with first and second level support;
When I asked about making their Viewer have the ability to download over local WiFi they told me it has been disabled in their last firmware version, so it looks like it went a step backwards here. Not only are they refusing to add that feature into the Viewer software but they told me they black it in the firmware now too?
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If privacy is a concern then have the option to enable this within the dashcam firmware, so at least people have the option and know the risk when turning that feature on. Have the check box uncheck by default. Then build an option in the software Viewer to download over a local network, give us
3 options,
SD card, Cloud, Local Network. 100% of people that connect to their own local home network are not concern as it’s not public WiFi. There are countless people that want this feature, that are screaming for it !!!
From:Noman (BlackVue Customer Support)Sent: Friday, September 27, 2019 4:55 AM
To:Subject: [BlackVue] Re: Viewer v2.10 Error on Windows 7
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Your request (88708) has been updated. To add additional comments, reply to this email.
| Noman (BlackVue)
Sep 27, 01:55 PDT
Hello
Thank you for your suggestions.
I have forwarded them to our planning team. If it's technically possible, we will definitely remove the requirement of IE to sue maps.
For accessing the camera through local network, we have recently blocked in the latest firmwares due to a regualr complaint from users about privacy. People on the same network can easily access the live footage of your unit by just having the camera's IP address.
Thank you
Best Regards
BlackVue Support Team |
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Sep 24, 06:31 PDT
I’m using windows 7 ultimate. I have removed Microsoft internet explorer as i don’t use that browser, I use firefox only newest version 69.0.1
I did a test and installed ie10 and rebooted and now the blackvue is working but i dont want Microsoft ie on my machine. Why cant you guys make your program work without the need to have that extra software installed...!!!
Make the blackvue viewer run without the need of Microsoft ie. Have what its requires baked in.
Also why do you guys refuse to have the ability for me to download using the viewer over my local network. My dashcam on the same wireless network as the desktop pc running the viewer. It only has 2 options either through the cloud or i have to pull the SD card out, this is so stupid..!!! Whats the reason for not having the capability to download clips over a local network.!!! |
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| Noman (BlackVue)
Sep 24, 01:39 PDT
Hello
Can you please tell if you are connected to internet or not and also what version of Windows 7 are you using?
Please do the following and see if it fixes the issue.
1. Uninnstall the viewer
Please make sure the blackvue installed folder is completely deleted from the location. The default is C:\Program Files\BlackVue”
2. Reinstall the viewer by logging in as PC Administrator ( You can choose it by right clicking on the installer)
3. Run the PC viewer as Administrator ( you can also select it by right clicking)
Let us know if the issue persists.
Thank you
Best Regards
BlackVue Support Team |
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| Noman (BlackVue)
Sep 24, 00:14 PDT
Dear
Please accept our sincere apologies for the delay in response. I have forwarded your concern to our development team and i will follow up with you as soon as i get a response from them.
Thank you for your patience and understanding.
Best Regards
BlackVue Support Team |
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Sep 23, 08:49 PDT
HEY ???
From: <mailto:>
Sent: Tuesday, September 17, 2019 1:37 PM
To: BlackVue Customer Support<mailto:cs@pittasoft.com>
Subject: Re: [BlackVue] Re: Viewer v2.10 Error on Windows 7
I’m using the newest firefox on both windows 10 and 7 and have removed internet explorer browser from both.
Is there a way I can just install what’s required by the viewer w/o installing the entire Internet Explorer browser, like just the needed independencies ?
From: Noman (BlackVue Customer Support)<mailto:cs@pittasoft.com>
Sent: Tuesday, September 17, 2019 4:29 AM
To: <mailto:>
Subject: [BlackVue] Re: Viewer v2.10 Error on Windows 7 |
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Sep 17, 10:38 PDT
I’m using the newest firefox on both windows 10 and 7 and have removed internet explorer browser from both.
Is there a way I can just install what’s required by the viewer w/o installing the entire Internet Explorer browser, like just the needed independencies ?
From: Noman (BlackVue Customer Support)<mailto:cs@pittasoft.com>
Sent: Tuesday, September 17, 2019 4:29 AM
To: <mailto:>
Subject: [BlackVue] Re: Viewer v2.10 Error on Windows 7 |
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