I bought an SG9665GC last September from pier28inc@ebay. Last week I tried to export some video and found it not working, and the last video was recorded in April. After further investigation I found the culprit to be its collapsed USB port.
So I contacted the seller and the seller told me I can't insert the cable after the camera has been mounted on the base, otherwise such move will damage the port. I was surprised because I've never heard of that kind of restriction on a dashcam, or any USB device, and I don't recall any warning of this kind on the quick installation guide. Here are the 6 steps of installation:
To my understanding, attaching the camera to the base (Step 1) happens ahead of cable insertion (Step 3), but the seller told me Step 1 only asks us to wait 20 minutes, not to attach it. The seller also mentioned that the online manual spells out of this clearly and offered a 50% discount on purchasing a V2 version of this dashcam.
I am disappointed in this product and lost trust in this brand. It's a bizarre to have such weakly soldered USB port and it's another bizarre to have such important messages printed only on online documents but not on the ones coming with the product.
So I contacted the seller and the seller told me I can't insert the cable after the camera has been mounted on the base, otherwise such move will damage the port. I was surprised because I've never heard of that kind of restriction on a dashcam, or any USB device, and I don't recall any warning of this kind on the quick installation guide. Here are the 6 steps of installation:
To my understanding, attaching the camera to the base (Step 1) happens ahead of cable insertion (Step 3), but the seller told me Step 1 only asks us to wait 20 minutes, not to attach it. The seller also mentioned that the online manual spells out of this clearly and offered a 50% discount on purchasing a V2 version of this dashcam.
I am disappointed in this product and lost trust in this brand. It's a bizarre to have such weakly soldered USB port and it's another bizarre to have such important messages printed only on online documents but not on the ones coming with the product.