Camera Turns off randomly

[eimen]

Hi friends,

This is my third GIT2. The first did not focus well in the corner and I changed it and the second was stolen.

The problem with this camera is turns off randomly while recording (sometimes only stop recording) and has battery.

what is the problem?. It's a shame because the picture quality is fantastic.

Please help me

PD: I have firmware 1.5, can be this the problem?

 

[gitup]

V1.5 is released more than one month, haven't heard such issue before.
Can you give more details, what kind of memory card do you use?

 

[jokiin]

Are you using original gitup battery?

 

[flank]

Overheating? Does it get overly warm?

 

[eimen]

V1.5 is released more than one month, haven't heard such issue before.
Can you give more details, what kind of memory card do you use?

My memory card is Samsung evo micro SDXC class 10 64gb

Are you using original gitup battery?

Yes, i have two original batteries.

Overheating? Does it get overly warm?

its true that the camera is hotter than the others i have had, but i dont know if this can be the problem.

Thanks!

 

[eimen]

Funcionaba bien antes de actualizar?

Cuánto duran tus baterías?

Pues no lo se porque venía con la 1.5. Y las baterías a 1080p y 60fps, si no se apaga, unos 60 o 65 min

I dont know because the stock firmware was 1.5. And the batteries, about 60 or 65 minutes with 1080p and 60fps, if not turned off before.

 

[Deleted member 24437]

Hi friends,

This is my third GIT2. The first did not focus well in the corner and I changed it and the second was stolen.

The problem with this camera is turns off randomly while recording (sometimes only stop recording) and has battery.

what is the problem?. It's a shame because the picture quality is fantastic.

Please help me

PD: I have firmware 1.5, can be this the problem?

I must ask the obvious question: Have you set in menus the screen sleep and power "off" times?

 

[eimen]

No, Twoblues. I have screen sleep 1min and power "off" off.

Thanks!

PD: I just saw that one of the batteries never finishes fully charger into the camera (never green light). Apparently, in my external charger yes, but I trust more than the camera indicates that the charger.
With the other battery the green light it is

 

[Mtz]

Check if all batteries are charging completely.
Check battery and camera contacts.
Try to remove the front cover of camera and see if something wrong there, like some small wire.

enjoy,
Mtz

 

[Nigel]

Maybe try not using the highest bitrate and give the memory card a test using h2testw.exe...

The Samsung Evo should be good, if it is the real thing and not a fake but the symptoms do seem like memory card problems.

 

[eimen]

Check if all batteries are charging completely.
Check battery and camera contacts.
Try to remove the front cover of camera and see if something wrong there, like some small wire.

enjoy,
Mtz

I removed the front cover and all right

Maybe try not using the highest bitrate and give the memory card a test using h2testw.exe...

The Samsung Evo should be good, if it is the real thing and not a fake but the symptoms do seem like memory card problems.

All right with h2testw.

I will test the camera with the other battery a few times to check if is the problem

Thanks

 

[eimen]

I tried with others batteries and i have the same problem. What i can do?

 

[gitup]

I tried with others batteries and i have the same problem. What i can do?

Can you reset the camera, and connect it with external charger to test recording?
If still power off randomly, can you post a video to show it?

 

[Jantteri]

I don't know about the camera turning off but I had exactly the same problem with batteries not charging inside a replacement camera (lights blinking but charging never finishes) while there was no problem with dedicated battery charger, nor with the previous camera.

Maybe there is a production patch where some cameras have fault in the charging circuitry.