Clock resets when unplugged for 3 hours

jspenguin

jspenguin

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I got a new SG9665GC yesterday, but every time I have plugged it into my car, the date resets to 2016/01/01, and the timestamps are incorrect until it gets a GPS lock.

Is this just something inherent in all capacitor-based cameras? Is it even possible to use it without GPS and have semi-accurate timestamps?
 
jspenguin said:
I got a new SG9665GC yesterday, but every time I have plugged it into my car, the date resets to 2016/01/01, and the timestamps are incorrect until it gets a GPS lock.

Is this just something inherent in all capacitor-based cameras? Is it even possible to use it without GPS and have semi-accurate timestamps?
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no, shouldn't happen, will have @Street Guardian USA follow up with you and arrange a replacement, they are out of stock right now so will take a few days extra, we'll need to replace it with a V3
 
Not normal at all. There is a RTC button battery to keep date and time alive even with no GPS. You can try a "soak charge" letting the camera remain powered for 12-24 hours to see if that jump starts it again. I haven't seen this problem since the older V1 days though so most likely a one off problem. Message me your original order number name shipping address and email address
 
Street Guardian USA said:
...There is a RTC button battery to keep date and time alive even with no GPS. You can try a "soak charge" letting the camera remain powered for 12-24 hours to see if that jump starts it again. I haven't seen this problem since the older V1 days...
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Not related to this thread but how long should the button battery keep the date/time if not used for an extended period?

Also, will the 'soak charge' refresh the button battery sufficiently to restore normal performance should it go completely dead?
 
DT MI said:
Not related to this thread but how long should the button battery keep the date/time if not used for an extended period?

Also, will the 'soak charge' refresh the button battery sufficiently to restore normal performance should it go completely dead?
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if it had just gone flat an extended charge will sort it out, he just got the camera though so this is unlikely, standby for the RTC is generally around a month or more
 
jokiin said:
...standby for the RTC is generally around a month or more
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Thanks for the information. I asked because I have a V1 (one of the originals) that's been 'sitting on the shelf' since Sept. 23 (about 10 1/2 weeks now) and the date/time was still accurate. Must be high quality batteries that you use. :)
 
Well, DT MI, you are exactly in the case of "or more".
 
I'm having a similar issue where my date jumps a day or two ahead and the time is several hours off everytime I restart the car. Spent a few days checking and adjusting date/time every morning but still having that issue. This happened after hardwiring and adding GPS to my V2. Is there a setting I should be looking for or a firmware update I should've done? Got this unit a few months ago.
 
Hawaiian_Bread said:
I'm having a similar issue where my date jumps a day or two ahead and the time is several hours off everytime I restart the car. Spent a few days checking and adjusting date/time every morning but still having that issue. This happened after hardwiring and adding GPS to my V2. Is there a setting I should be looking for or a firmware update I should've done? Got this unit a few months ago.
Click to expand...

It sounds like you have the wrong time zone set. Change the Time Zone to -10 if you're in Hawaii (-8 for California, -5 for New York)

(the default is +10 for Sydney Australia)
 
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