Yes, really.
Someone had same issue like you and solved by firmware update.
You can't backup.
Check your firmware version in the menu, it should be 2014.0108.
This version is into the zip file in the firmware thread.
So you can reverse flashing
if you just have white noise when the mic is on and silence when it's off that's consistent with it being a hardware fault, could be a mic or PCB problemJust flashed the firmware of LS388W. Audio quality doesn't improve at all.
if you just have white noise when the mic is on and silence when it's off that's consistent with it being a hardware fault, could be a mic or PCB problem
Thanks for your reply. Do you guys know if it's easy to get refund from Foxoffer?