Puppie
New Member
- Joined
- Mar 27, 2015
- Messages
- 25
- Reaction score
- 5
- Country
- Australia
Sorry to bring this out onto the main forum but I have tried and having to wait 48 for an answer - I really do not know why it has to take this long.
Is this normal.. when you ask for help or warranty claim and all, is it normal to take a whole MONTH and things aren't even resolved?
I posted a query about this on the 9th April - with all the delays in replies and everything, I was told the unit is now not available to be swap.. and it taken close to 20 DAYS for them to tell me 'I don't know when we will get the unit back'. So now; I have asked if I can get 50% refund to use as credit on your shop - that was Monday.. and it's Wednesday now and still - nothing.
How many time do I have to ask and ask ... ?
Is this normal.. when you ask for help or warranty claim and all, is it normal to take a whole MONTH and things aren't even resolved?
I posted a query about this on the 9th April - with all the delays in replies and everything, I was told the unit is now not available to be swap.. and it taken close to 20 DAYS for them to tell me 'I don't know when we will get the unit back'. So now; I have asked if I can get 50% refund to use as credit on your shop - that was Monday.. and it's Wednesday now and still - nothing.
How many time do I have to ask and ask ... ?
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