- Aug 26, 2015
- Reaction score
After submitting a negative review on Trustpilot about not receiving my refund of £68.20 from January 2015. Dan from Joovuu replied asking me to make contact with him to sort the matter out which I did do using their ticket system. I actually thought he was going to sort it and about time too! Due to his 'investigation' being a load of rubbish...he seems to think that the refund has been made when it hasn't - (I would love to know how he has come to that conclusion). If a refund had been made do you think I would spend 10 months trying to get somewhere and sort it out?? I have reported the matter to Action Fraud and put the Action Fraud reference number on the ticket. What a surprise! The ticket has disappeared and he hasn't bothered replying to me. Full off apologise and excuses! Pay the refunds and stop scamming people! @JooVuu @Joovuu.com
Hi LB2840, your case same like me, from January till today too and the end they say same fraud , I don't know who fraud who, I do not think only you and I are experiencing it, but have another buyers with same case, buyers always be on the weaker side, it seems we must demand our rights do not want to accept unilateral decisions we accused of fraud and so they get washing of hand like now, this is they trick not delivery the goods and won't to refund our money.