- Joined
- Mar 22, 2017
- Messages
- 2,062
- Reaction score
- 593
- Location
- Caerphilly
- Country
- United Kingdom
- Dash Cam
- Nextbase
Hello Dash Cam Talkers
We're currently working on introducing something called Nextbase Assist which is aimed at improving troubleshooting if/when you need to contact us.
This will be a feature added to all models in our current range, this range can be found here:
There will be shortcuts to access the SD card information, firmware and battery level on screen: this information can also be sent to us quickly if you are using the Cam Viewer App or the Replay 3 program (or read out to us over the phone if you don't use these programs).
The idea is - if you're experiencing something out of the ordinary we can view this information and quickly tell you what is causing the symptoms. This will reduce the amount of questions we ask, making the whole process smarter and smoother.
Would you find this feature useful?
Would the process of asking for help be made better if we asked less questions and could take all the information we need straight from the device for you?
Is there anything you would add?
Look forward to hearing from you.
We're currently working on introducing something called Nextbase Assist which is aimed at improving troubleshooting if/when you need to contact us.
This will be a feature added to all models in our current range, this range can be found here:
There will be shortcuts to access the SD card information, firmware and battery level on screen: this information can also be sent to us quickly if you are using the Cam Viewer App or the Replay 3 program (or read out to us over the phone if you don't use these programs).
The idea is - if you're experiencing something out of the ordinary we can view this information and quickly tell you what is causing the symptoms. This will reduce the amount of questions we ask, making the whole process smarter and smoother.
Would you find this feature useful?
Would the process of asking for help be made better if we asked less questions and could take all the information we need straight from the device for you?
Is there anything you would add?
Look forward to hearing from you.