ender
New Member
- Joined
- Aug 19, 2013
- Messages
- 4
- Reaction score
- 0
- Country
- United States
I bought a Blackvue DR400G-HD II camera October of last year directly from Pittasoft (contacted their sales team in Korea and had them ship it to me here in the United States). I live in the very hot state of Florida and I have been having nothing but issues with this thing.
Issues:
1. Foggy video due to the excessive heat that the camera produces creating a thin film on the back of the lens (here is a video I recorded to show the issue: youtu.be/muEa_mRpZrA )
2. The camera constantly restarts itself ("blackvue for your safe driving. Starting normal recording."... 20 seconds later... "blackvue for your safe driving. starting normal recording"). I have the power magic pro installed and even with it on or off it constantly restarts. Extremely annoying!
Because of these issues I decided to contact Pittasoft for a warranty claim (since I am still well within my warranty period). I sent them my serial number (to prove that I bought it from them) and the youtube link to show what the issue was. I got no reply. I sent various emails and not ONE reply. I then recently found out that there is a new "US version" of the blackvue site (blackvueusa.com) so I contacted them hoping to get an answer. Nothing.
So then how the hell can they claim that their product has a 1 year warranty when there is no way to contact them or get them in order to submit a warranty claim!?!?! If you told me I bought it third hand or that I had a fake, fine. But I bought it DIRECTLY from Pittasoft! This is ridiculous and I registered on this forum in the hopes that either: a) I get an answer from someone on how to submit a claim or b) I serve as a warning to future customers to be aware that the 1-year warranty is a scam and good luck if you happen to be one of the unlucky MANY who have problems with these cameras.
Issues:
1. Foggy video due to the excessive heat that the camera produces creating a thin film on the back of the lens (here is a video I recorded to show the issue: youtu.be/muEa_mRpZrA )
2. The camera constantly restarts itself ("blackvue for your safe driving. Starting normal recording."... 20 seconds later... "blackvue for your safe driving. starting normal recording"). I have the power magic pro installed and even with it on or off it constantly restarts. Extremely annoying!
Because of these issues I decided to contact Pittasoft for a warranty claim (since I am still well within my warranty period). I sent them my serial number (to prove that I bought it from them) and the youtube link to show what the issue was. I got no reply. I sent various emails and not ONE reply. I then recently found out that there is a new "US version" of the blackvue site (blackvueusa.com) so I contacted them hoping to get an answer. Nothing.
So then how the hell can they claim that their product has a 1 year warranty when there is no way to contact them or get them in order to submit a warranty claim!?!?! If you told me I bought it third hand or that I had a fake, fine. But I bought it DIRECTLY from Pittasoft! This is ridiculous and I registered on this forum in the hopes that either: a) I get an answer from someone on how to submit a claim or b) I serve as a warning to future customers to be aware that the 1-year warranty is a scam and good luck if you happen to be one of the unlucky MANY who have problems with these cameras.