Purchased A329T - Firmware Bugs / Problems (Help) - Suggestions

Hack_man said:
@jsmith I would be really surprised if Viofo didn't trade out your camera under Warranty for a brand new fully boxed unit. Between the G sensor sensitivity issue, Dark Screen, rear camera not showing up, on front camera, flicker problem with the original rear camera.... Wow.
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I hope so. I'm either doing a charge back on credit card or Viofo going to replace this with a sealed in box unit. Rear Camera Faulty. Front Camera G-Sensor Complaint. Now this issue appeared. I clearly got a DUD unit and Viofo needs to finally accept it.
 
mugensekai said:
@jsmith Wondering if you're able to re-upload that custom firmware—I upgrade from v1 to the latest v2 firmware for my A329S and it's been way too sensitive now in parking mode. I've lowered the G-Senor to Low in parking mode and it'll still detect an event when I close the door normally. I have to try really hard to close it with the lightest force so it doesn't register.

At this point, I just end up formatting the SD card every few days to clear it for good measure, but it's rather annoying.
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@2Lazy2P @mugensekai

https://viofo.wetransfer.com/previews/c0b86b6143aae0fadc3880768fadd80420260423084301/fee741

That's custom firmware
 
@SafeDriveSolutions @Hack_man

Absolute at my wits end with Viofo. I think this will be my last purchase of their products. They are seriously trying to send me a front body A329S and refuse to replace out my entire unit with a Brand New in Box A329T 3 Chanel. After a faulty rear with flickering, and faulty front screen going bonkers, at this point I want a full replacement. Fair request given I've had this camera 2-3 months and the unit is a Dud.

Their customer service is downright terrible.

I love the A329T (when it works), but I cannot imagine how others are treated, If I am an experienced dashcam owner going through this headache.

After the 10th email, I have said Refund or Replacement. You decide. I'll dispute charge on my credit card for purchase if this isn't resolved and I'll be done recommending Viofo to people as well. I don't need to argue further with a company that treats customers poorly. Basically, their solution is a Front A329S that I flash over to a A329T. Take it or leave it. Not a new in Box A329T 3 Channel replacement.
 
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jsmith said:
@SafeDriveSolutions @Hack_man

Absolute at my wits end with Viofo. I think this will be my last purchase of their products. They are seriously trying to send me a front body A329S and refuse to replace out my entire unit with a Brand New in Box A329T 3 Chanel. After a faulty rear with flickering, and faulty front screen going bonkers, at this point I want a full replacement. Fair request given I've had this camera 2-3 months and the unit is a Dud.

Their customer service is downright terrible.

I love the A329T (when it works), but I cannot imagine how others are treated, If I am an experienced dashcam owner going through this headache.

After the 10th email, I have said Refund or Replacement. You decide. I'll dispute charge on my credit card for purchase if this isn't resolved and I'll be done recommending Viofo to people as well. I don't need to argue further with a company that treats customers poorly. Basically, their solution is a Front A329S that I flash over to a A329T. Take it or leave it. Not a new in Box A329T 3 Channel replacement.
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Deeply apologize for all the unpleasant experience our cameras caused to you. Shall I know your ticket number? I will step in this for you.
 
Disputed Credit Card. Viofo refuses to issue a FULL REPLACEMENT. I'm done arguing with their support team on a product that is 2.5 months old. The Front Camera complaint was initiated 1 week after receipt about sensitivity problem. They insisted it was firmware bug. Refused Replacement. Argued, and sent me custom firmware. I accepted this as a means of testing to see if that resolved. Clearly it did not!

Then, Rear camera had flickering problem. They did swap out the rear camera.

However, the Front Unit now has "Zombie Mode" at random and the Rear Camera appeared as a Black Screen on the Front Unit.

Viofo Offered A329S Front only. Telling me they will not swap out the entire product. They are wanting to "Piece Meal" with parts and not a full retail replacement. They offered a separate Rear Camera and an A329S. I refused that offer. Told me they'd send a rear camera from factory. Ridiculous that they will not do a complete swap out of the A329T Front + Rear + Interior and want to keep sending me parts on a FAULTY UNIT....No Thanks.

Full Retail Replacement was a reasonable request.

Very poor customer service.

I am an experienced dashcam owner. My car has a ton of cameras in it. I have helped Vantrue fix numerous firmware bugs, they've redesigned rear camera on my feedback, and I am their go to tester on products. My background is in IT.

I am not being a pain in the ass and have "played ball" with Viofo, to the point my credit card said window closed on dispute. However, I explained situation and they agreed to do a dispute. So basically, I almost screwed myself here.
 
I dont see the problem with replacing the front camera. The other 2 camera do they have problems? The a329s is an A329T. It is just a different firmware on the unit.

Its clear you are not happy with the result.

Doing a chargeback will end up getting reversed. You have endless proof online the product was delivered to you. But maybe it works differently in different countries but in Canada and USA it does not work that way.

Best of luck.
 
SafeDriveSolutions said:
I dont see the problem with replacing the front camera. The other 2 camera do they have problems? The a329s is an A329T. It is just a different firmware on the unit.

Its clear you are not happy with the result.

Doing a chargeback will end up getting reversed. You have endless proof online the product was delivered to you. But maybe it works differently in different countries but in Canada and USA it does not work that way.

Best of luck.
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@SafeDriveSolutions

A329s requires flashing to a A329T. Presumably same hardware? However, the Rear New Camera Display went black on the Front Unit. I am not going to keep swapping out individual Cameras to get things right.

You may disagree, but I purchased this at full retail price and complained of hardware issues one week after receipt. I clearly stated to Viofo if these problems persist, I want a full replacement. I agreed to continue testing and now the front failed. Not sure if Rear has issue again as screen went black and signal lost on Front during these "Zombie Modes".

To request a full replacement in Retail Box is not an extraordinary request. I am simply asking for a FULL SWAP OUT of what I purchased, because what I got now clearly isn't working.

Why should I continue to deal with these issues? How is asking for a New in Box A329T Front + Rear + Interior (Unopened) Unit an Unreasonable Request? And then send them back the Faulty Hardware? Viofo sent me faulty unit. Replace it. That's the basis of the dispute.

FYI: I am not dishonest. I have every intention of giving Viofo their hardware back.
 
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jsmith said:
@SafeDriveSolutions

A329s requires flashing to a A329T. Presumably same hardware? However, the Rear New Camera Display went black on the Front Unit. I am not going to keep swapping out individual Cameras to get things right.

You may disagree, but I purchased this at full retail price and complained of hardware issues one week after receipt. I clearly stated to Viofo if these problems persist, I want a full replacement. I agreed to continue testing and now the front failed. Not sure if Rear has issue again as screen went black and signal lost on Front during these "Zombie Modes".

To request a full replacement in Retail Box is not an extraordinary request. I am simply asking for a FULL SWAP OUT of what I purchased, because what I got now clearly isn't working.

Why should I continue to deal with these issues? How is asking for a New in Box A329T Front + Rear + Interior (Unopened) Unit an Unreasonable Request? And then send them back the Faulty Hardware? Viofo sent me faulty unit. Replace it. That's the basis of the dispute.

FYI: I am not dishonest. I have every intention of giving Viofo their hardware back.
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Same hardware. We do not stock A329T never have. We flash everyone of our A329T bundles.

We explain this in our A329S dash camera review
 
SafeDriveSolutions said:
Same hardware. We do not stock A329T never have. We flash everyone of our A329T bundles.

We explain this in our A329S dash camera review
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Understood. However, given the rear camera is showing up black on Front Camera during these Zombie Modes, requesting a full replacement isn't unreasonable. I'm not against flashing hardware (I clearly know how), but I am not wanting to piece meal replacements. Sending me an entire new set is the reasonable solution here, not just an A329S to flash over.

Clearly, the hardware I received from the get go was faulty. Replace it out in full. Viofo argued one week after being contacted when I had the Rear Camera issue about swapping everything out. I kindly played ball, and now it has come back to haunt me.

Likely, I will reorder the entire unit and just mail back Viofo their faulty hardware. I do want to keep the Viofo A329T, but this will likely be my very last purchase from them. I have bought Viofo's starting with A129 Duo, A139 Pro, and now A329T.

I am not being Dishonest and will return faulty hardware. I am not happy with how this has been handled.
 
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jsmith said:
Understood. However, given the rear camera is showing up black on Front Camera during these Zombie Modes, requesting a full replacement isn't unreasonable. I'm not against flashing hardware (I clearly know how), but I am not wanting to piece meal replacements. Sending me an entire new set is the reasonable solution here, not just an A329S to flash over.

Clearly, the hardware I received from the get go was faulty. Replace it out in full. Viofo argued one week after being contacted when I had the Rear Camera issue about swapping everything out. I kindly played ball, and now it has come back to haunt me.

Likely, I will reorder the entire unit and just mail back Viofo their faulty hardware. I do want to keep the Viofo A329T, but this will likely be my very last purchase from them. I have bought Viofo's starting with A129 Duo, A139 Pro, and now A329T.

I am not being Dishonest and will return faulty hardware. I am not happy with how this has been handled.
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Well i dont read everything on here. But I can now understand why you want it all replaced. I assumed it was just the front camera
 
mugensekai said:
Let us know how this goes for you. I was possibly planning on buying the new battery pack, but if your case isn't handled properly, then I can't in good faith continue forward.
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I don't see why one bad customer experience would stop you from buying another Viofo product, especially when their issue was with a different product type. Every company/product/forum/etc. has customer issues and complaints. What matters is the aggregate experience and reviews score. This board shows that Viofo product, and their support, is generally held in high regard.

I'm sorry the OP had an issue and feels they deserve, but isn't given, a brand new product - but many warranty-period replacements are not brand new. Newly purchase products are usually returned if unsatisfied/damaged within the early purchase period. I see this Viofo support interaction as another bad customer experience, but not evidence for canceling the entire brand. However, you do you.

P.S. I just purchased the BP-100 for my A329T and it's very functional with the bluetooth-connected app, camera communication of the voltage, and smart charging modes. I'm a satisfied customer.
 
mikey94025 said:
I don't see why one bad customer experience would stop you from buying another Viofo product, especially when their issue was with a different product type. Every company/product/forum/etc. has customer issues and complaints. What matters is the aggregate experience and reviews score. This board shows that Viofo product, and their support, is generally held in high regard.

I'm sorry the OP had an issue and feels they deserve, but isn't given, a brand new product - but many warranty-period replacements are not brand new. Newly purchase products are usually returned if unsatisfied/damaged within the early purchase period. I see this Viofo support interaction as another bad customer experience, but not evidence for canceling the entire brand. However, you do you.

P.S. I just purchased the BP-100 for my A329T and it's very functional with the bluetooth-connected app, camera communication of the voltage, and smart charging modes. I'm a satisfied customer.
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The issue here is the customer support. I received my A329T Front + Rear + Interior in March 2026. Immediately, I had a flickering issue with rear camera (Thread Started). I wasn't sure if it was firmware or hardware. Ultimately, a hardware issue and Viofo sent me a new rear camera.

Shortly after I said the Front camera is having issues, too. It's overly sensitive and kept triggering. Viofo insisted it was firmware even after I requested a complete swap out of hardware one week after purchase. Viofo refused and strung this along with it's firmware.

I went ahead and told them I want a swap out of all hardware if this ends up not being the issue. Because at that point it was less than 30 days. Viofo strung this out and now the Front Camera has issues and Rear showed black on Front Camera.

I am well within my right to reasonably request new hardware here. I followed Viofo's steps, they didn't work, honor a swap out.
 
jsmith said:
@SafeDriveSolutions

A329s requires flashing to a A329T. Presumably same hardware? However, the Rear New Camera Display went black on the Front Unit. I am not going to keep swapping out individual Cameras to get things right.

You may disagree, but I purchased this at full retail price and complained of hardware issues one week after receipt. I clearly stated to Viofo if these problems persist, I want a full replacement. I agreed to continue testing and now the front failed. Not sure if Rear has issue again as screen went black and signal lost on Front during these "Zombie Modes".

To request a full replacement in Retail Box is not an extraordinary request. I am simply asking for a FULL SWAP OUT of what I purchased, because what I got now clearly isn't working.

Why should I continue to deal with these issues? How is asking for a New in Box A329T Front + Rear + Interior (Unopened) Unit an Unreasonable Request? And then send them back the Faulty Hardware? Viofo sent me faulty unit. Replace it. That's the basis of the dispute.

FYI: I am not dishonest. I have every intention of giving Viofo their hardware back.
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I have confirmed with my colleague. What she have sent to you are totally new A329T front camera and rear camera. There is no need update firmware to convert A329S to A329T actually.
 
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