Purchased A329T - Firmware Bugs / Problems (Help) - Suggestions

Hack_man said:
@jsmith I would be really surprised if Viofo didn't trade out your camera under Warranty for a brand new fully boxed unit. Between the G sensor sensitivity issue, Dark Screen, rear camera not showing up, on front camera, flicker problem with the original rear camera.... Wow.
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I hope so. I'm either doing a charge back on credit card or Viofo going to replace this with a sealed in box unit. Rear Camera Faulty. Front Camera G-Sensor Complaint. Now this issue appeared. I clearly got a DUD unit and Viofo needs to finally accept it.
 
mugensekai said:
@jsmith Wondering if you're able to re-upload that custom firmware—I upgrade from v1 to the latest v2 firmware for my A329S and it's been way too sensitive now in parking mode. I've lowered the G-Senor to Low in parking mode and it'll still detect an event when I close the door normally. I have to try really hard to close it with the lightest force so it doesn't register.

At this point, I just end up formatting the SD card every few days to clear it for good measure, but it's rather annoying.
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@2Lazy2P @mugensekai

https://viofo.wetransfer.com/previews/c0b86b6143aae0fadc3880768fadd80420260423084301/fee741

That's custom firmware
 
@SafeDriveSolutions @Hack_man

Absolute at my wits end with Viofo. I think this will be my last purchase of their products. They are seriously trying to send me a front body A329S and refuse to replace out my entire unit with a Brand New in Box A329T 3 Chanel. After a faulty rear with flickering, and faulty front screen going bonkers, at this point I want a full replacement. Fair request given I've had this camera 2-3 months and the unit is a Dud.

Their customer service is downright terrible.

I love the A329T (when it works), but I cannot imagine how others are treated, If I am an experienced dashcam owner going through this headache.

After the 10th email, I have said Refund or Replacement. You decide. I'll dispute charge on my credit card for purchase if this isn't resolved and I'll be done recommending Viofo to people as well. I don't need to argue further with a company that treats customers poorly. Basically, their solution is a Front A329S that I flash over to a A329T. Take it or leave it. Not a new in Box A329T 3 Channel replacement.
 
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jsmith said:
@SafeDriveSolutions @Hack_man

Absolute at my wits end with Viofo. I think this will be my last purchase of their products. They are seriously trying to send me a front body A329S and refuse to replace out my entire unit with a Brand New in Box A329T 3 Chanel. After a faulty rear with flickering, and faulty front screen going bonkers, at this point I want a full replacement. Fair request given I've had this camera 2-3 months and the unit is a Dud.

Their customer service is downright terrible.

I love the A329T (when it works), but I cannot imagine how others are treated, If I am an experienced dashcam owner going through this headache.

After the 10th email, I have said Refund or Replacement. You decide. I'll dispute charge on my credit card for purchase if this isn't resolved and I'll be done recommending Viofo to people as well. I don't need to argue further with a company that treats customers poorly. Basically, their solution is a Front A329S that I flash over to a A329T. Take it or leave it. Not a new in Box A329T 3 Channel replacement.
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Deeply apologize for all the unpleasant experience our cameras caused to you. Shall I know your ticket number? I will step in this for you.
 
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