Where is your cable routed @mclarkie?
I have had endless problems with this rearcam ever since I installed it, I had the original 512GW for 6 months with no problems.
There is a problem with wifi stability, and there are bugs in the software, but I also has loads of random issues, I spent so much time testerday and finally got the whole system to work.
This morning, nothing had changed with the installation ie settings etc. I was again unable to get any video from rear camera, in desperation I looked at the camera connection and as you say there is movement in the plug / socket, I am now convinced this has been my problem all along, hopefully I will not have a battle with nextbase to get it changed for a new unit,
Sorry you have a problem but I am reassured it is not me being a prat.
Regards
Hi @AlanJR your symptoms are exactly the same as mine, particularly of note is the empty yellow frame where the rear camera would display. I think you will find that the problem is the socket on the rear camera that restricts the plug from going in fully. Tiffany sent me a picture of how it should look and my plug stands out a few millimetres more than hers when inserted, plus there is considerable ‘wobble” which brings the camera position menu up on screen.
I hope you have success in getting a speedy replacement. Keep us posted.
Sent from my iPhone using Tapatalk
Hi @AlanJR your symptoms are exactly the same as mine, particularly of note is the empty yellow frame where the rear camera would display. I think you will find that the problem is the socket on the rear camera that restricts the plug from going in fully. Tiffany sent me a picture of how it should look and my plug stands out a few millimetres more than hers when inserted, plus there is considerable ‘wobble” which brings the camera position menu up on screen.
I hope you have success in getting a speedy replacement. Keep us posted.
Sent from my iPhone using Tapatalk
Hi All, new to the group here, I have had the 512GW rear camera for about a week now and also seem to have the dreaded wobbly plug syndrome.
I tried the rear and front camera set up indoors before installing in the car and it appeared to work OK, all though I couldnt get full screen rear mode despite pressing the mode button.
However, upon meticulously running the cable through the appropriate appertures flexible rubber boot and ceiling void, the rear camera will not function unless slight forward pressure is applied at the plug socket on the rear camera. The display option screen then appears on the front camera, however this dissappears as soon as the pressure is released.
Is there a work around to this or do I need to take the camera back for an exchange, I am convinced that the issue is with the camera socket and not the cable @NextBase Tiffany