Yes looks that way. I've emailed Nextbase as their presence on here is non-existent these days and I must say I've been left a little underwhelmed by their customer support on this one, a wait of around 4-5 days per email response to only be told I've got to send it in for them to see what repair it needs and for them to let me know at my expense. I've had a 312, 612, 322, 522 and 622 Dashcams off Nextbase in the past and whenever I've had any issues they've always been spot on but seems they're not as willing these days to help out and just fob you off. I probably won't be buying another as I don't think they're worth the money unless you can get them heavily discounted.
Same here, on the 29th Oct I had a faulty 522GW right out of the box & it took a week before Nextbase deemed it to be faulty & I still haven't had a replacement unit.
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